Head of Operations & Business Management

Department : Fulfillment Center, Type: Full Time

PRIMARY OBJECTIVE OF POSITION The Director of Operations is responsible for managing high-capacity plant operations for one or more locations, participating in budget development, monitoring budgeted versus actual costs, and is accountable for the department's Profit and Loss (P&L).

MAJOR AREAS OF PERFORMANCE Provide leadership, mentoring, and management of the operations team in the expansion and support of continuous improvement.

Drive standardization and consistency in training team members within each facility to ensure consistent delivery of services and flawless execution, leading to a uniform customer experience.

Leverage technology and equipment to drive efficiencies in the warehouse.

Provide frequent warehouse monitoring, auditing, and enforcement of system processes, safe working practices in adherence to OSHA regulations, and work with the quality team to perform auditing of systems and processes.

Provide leadership to align operations with overall objectives, including the establishment of relationships with client services.

Drive continuous improvement and support LEAN and best practice initiatives.

Oversee overall space capacity and facility management; quality and engineering needs for plant operations; Anticipate future resource, process, procedure, and system requirements as changes in business dictate.

Manage distribution and fulfillment operations, including staffing, training, safety, equipment maintenance, inventory control, budgeting, and processes/procedures to maintain a quality warehouse operation.

Responsible for performing or overseeing planning, assigning, and directing work; appraising performance, including commendation or disciplinary action; and resolving employee inquiries or complaints.

Review analyses of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives.

QUALIFICATIONS (EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS) REQUIRED Bachelor’s degree preferred, preferably in business; MBA preferred.

10+ years of experience in operational management in a multiple distribution center setting, with exhibited outstanding leadership and team building qualities.

Knowledge of US Mail, Parcel, LTL, TL, and International shipping requirements.

Ability to write reports and business correspondence and to adjust as required based on the audience.

Working knowledge and experience in fulfillment, warehouse, shipping/receiving disciplines, inventory, and warehouse management systems.

Archway is committed to building a diverse workforce by attracting, developing, and retaining a diverse group of employees.