Field Service Engineering Tech

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.
Are you excited about being at the forefront of technology? Do you get your energy by helping customers solve complex issues and improve their operations? Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. We are currently seeking a Project Services Engineer in the Pulp and Paper Automation business to join our SMART Products team. SMART products are a line of specialty analyzers and control devices for the manufacturing of wood pulp and paper. While the location is flexible, the preferred location would be in the Northwest of the US.

On a daily basis, you will perform a wide range of project- and service-related tasks for our customers. These responsibilities include installing, commissioning, and starting up new systems; delivering lifecycle support services; responding to customer service inquiries; and serving as a subject matter expert for our line of SMART Products. This position will be focused on ANDRITZ VIB profilers, as well as other products for SMART products for the Pulp Mill, Stock Preparation area, and board and paper machines.

Ensuring high customer satisfaction for North American SMART product customers.

• Providing regular updates to customers regarding the status of their projects and service inquiries.
• Preparing and maintaining technical reports in accordance with project scope or service inquiry requirements.Ensuring that all project and service work is completed in compliance with company policies and procedures.
• Participating in training and professional development programs to stay up to date with new products and technologies.

Associate's degree in electronics, engineering, mechatronics or related field preferred

• Minimum of 5 years of experience in customer service or technical support roles
• Understanding of the pulp and paper manufacturing process is preferred, in particular paper machine operations
• Experience with data communications links between PLC and DCS (Modbus, OPC, Ethernet IP, etc)
• Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences
• Experience with instrumentation and electrification, including installation, troubleshooting and repair
• Must have a valid driver's license and be able to travel to customer sites as needed
• This position requires regular travel across North America (including Canada and Mexico)