Head of Operations & Business Management

We are looking for an experienced, commercially minded Head of Revenue Operations to build and lead the Revenue Operations function at Sokin on a global basis. A senior RevOps leader who can create structure, introduce the right tools, build reporting and forecasting capability, and establish the processes, metrics, and operating rhythms needed to support scale across multiple regions.

Key Responsibilities Build and lead the global Revenue Operations function at Sokin

Design and implement the RevOps structure, processes, reporting cadence, and operating model needed to support global commercial growth

Assess the current commercial systems landscape and recommend, implement, and optimise the right tools and infrastructure

Own CRM strategy and architecture, including process design, governance, data quality, workflow effectiveness, and reporting integrity

Evaluate whether current CRM and commercial tools are fit for purpose, and lead improvements or implementation projects where needed

Build robust reporting and forecasting frameworks covering pipeline, conversion, client growth, revenue performance, and other core commercial metrics across all regions

Create clear KPI frameworks for sales and commercial teams, ensuring leaders have visibility, accountability, and actionable insight

Partner closely with senior managers and leadership to support planning, target-setting, performance reviews, and strategic decision-making

Develop scalable dashboards, management information, and executive reporting for global leadership

Establish strong revenue data governance and improve consistency, accuracy, and trust in reporting across regions

Identify process gaps, inefficiencies, and friction points across the commercial funnel, and implement improvements

Work cross-functionally with sales, marketing, finance, customer success, and other stakeholders to ensure alignment across the global revenue engine

Support territory planning, sales process optimisation, and operational consistency across international markets

Lead future hiring and shape the longer-term structure of the Revenue Operations function as the business scales

Qualifications Proven experience in a senior Revenue Operations, Commercial Operations, or Sales Operations leadership role

Demonstrated experience building or significantly transforming a Revenue Operations function, ideally in a scaling business

Deep expertise in CRM strategy, design, governance, and optimisation; Hubspot CRM experience is highly desirable

Strong analytical and numerical capability, with experience building reporting suites, forecasting models, and KPI frameworks

Experience translating commercial data into practical recommendations for leadership teams

Strong understanding of pipeline management, conversion analysis, client growth metrics, revenue tracking, forecasting methodologies, and sales performance management

Experience improving data quality, process discipline, and reporting confidence across commercial organisations

Experience supporting multi-region or global commercial teams, ideally including the US

Strong stakeholder management skills, with the ability to influence senior leaders and challenge constructively using data

As a growing global startup, we value agility and flexibility in our working culture.