Real Estate Broker-Team Lead

About the team Brokerage Operations is part of Zillow’s Industry Affairs organization and is responsible for regulatory compliance, MLS alignment, licensing continuity, and strong local market representation across the United States. To ensure consistent coverage and accountability across major markets, Brokerage Operations operates under a territory-based model aligned to high-volume MLS regions. Each territory is supported by a full-time Regional Designated Broker who serves as the accountable owner for brokerage execution, compliance integrity, and local industry engagement within their region.

About the role Zillow is seeking a Regional Designated Broker - West Coast Territory Lead (CA, HI, NV) to oversee brokerage operations across a defined multi-state region aligned to high-volume MLS markets. This full-time role combines regulatory authority, operational execution, and strategic relationship management. The Territory Lead serves as both the designated broker of record and a key Zillow representative within MLSs, associations, and influential brokerages. This role operates in close partnership with other Industry Affairs teams including Strategic Operations, Industry Operations, and Brokerage Operations to ensure alignment, speed, and execution quality across markets.

Key Responsibilities Territory Ownership & Accountability Serve as the designated broker of record for assigned states within a defined territory.

Own operational performance, compliance integrity, and execution quality across the region.

Monitor territory-level workload, regulatory complexity, MLS dynamics, and broker sentiment.

Escalate emerging risks, regulatory changes, or market shifts to leadership in a timely manner.

MLS, Association & Brokerage Relationship Management Foster strong, trusted relationships with MLS executives, association leaders, and state regulators.

Represent Zillow in MLS, Association, State Commission, and industry meetings (virtual and in-person).

Serve as a visible, credible Zillow representative in local markets.

Provide territory-level intelligence regarding MLS sentiment, regulatory trends, and brokerage dynamics.

Build, maintain, and support relationships within the local industry.

Maintain active MLS and association memberships to ensure continuity of data and access across required states.

Cross-Functional Industry Affairs Partnership Work alongside Strategic Operations, Industry Operations, and Brokerage Operations to ensure alignment on market initiatives.

Partner on rollout of policy updates, regulatory responses, MLS engagement efforts, and operational changes.

Participate in structured operating rhythms including check-ins, reviews, and reporting routines.

Regularly review and report on local MLS news, updates, and sentiment to Industry Affairs leadership.

Address customer care complaints and provide resolution assistance, routing inquiries appropriately.

Compliance & Licensing Oversight Ensure full compliance with state licensing laws, MLS rules, association bylaws, and brokerage operations manuals.

Advise licensees and internal stakeholders of regulatory or MLS rule changes within 24 hours of notification.

Review and monitor reports of licensees under supervision, flagging anomalies to the Licensing team as necessary.

Perform contract reviews to ensure legal and transactional compliance (as needed).

Support the transaction team by tracking, recording, and reporting changes in co-listed properties within the territory.

Keep current with required continuing education and maintain active state real estate licenses.

Participate in cross-training and operational development initiatives to strengthen team resilience.

Contribute insights to tooling, automation, and data improvements that reduce manual work.

Respond within one business day to requests from Licensing, MLS, Brokerage Operations, Industry Affairs, and other partners (internal and external).

This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $40.00 - $63.80 hourly. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $38.00 - $60.60 hourly. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are Active real estate broker license in at least one state within the assigned territory (required)

Active or former participation in REALTOR® associations or MLS governance

Strong stakeholder management and cross-functional collaboration skills

Willingness to travel up to 40-50% within the assigned territory

The ideal candidate is a seasoned brokerage leader who: Has served as a Broker-in-Charge, Managing Broker, or Designated Broker

Demonstrates deep understanding of MLS governance and state regulatory environments

Is highly credible within their local real estate community

Thrives in structured, accountable operating environments

Can balance compliance oversight with relationship-building and strategic engagement

Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Cloud HQ is our distributed work model, built on trust, clear systems, and the belief that you can do great work from wherever you are.