Head of Sales & Customer Service

Shift M-F 8A to 5P or as-needed

Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Summary Responsible for managing the development and implementation of account management programs, policies and procedures from a functional or technical perspective, including target customers, pricing, services and related areas for the team; provides advanced professional assistance to management staff in account management related matters; has overall responsibility of revenue for assigned laboratory.

Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Manages staff including hiring, training, development and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management.

Generates new business, increases wallet share, implements price increases and manages the application of surcharges to grow revenue for laboratory/service offering.

Manages implementation and oversight of account management programs to achieve desired sales and operational results, aligns leadership and resources required, and ensure effective administration.

Provides input and advice regarding developing and aligning strategies and programs to manage the account management programs, policies and procedures for the team.

Manages and participates in operational, service, and account management reviews; assists with ensuring account management compliance with federal, state, local, and institutional standards, regulations and policies regarding fair practices to management staff in the handling of area related issues.

Provides observations and recommendations to leadership for improvement of the organization's policies, procedures and practices on account management matters.

Manages expectations of leaders, managers, staff and operations, facilitates communication on customer needs and business requirements, and establishes performance metrics.

Resolves escalated, technical or sensitive account management problems or conflicts; Manages the group or area budget including allocating resources and approving expenditures under control.

Oversees or participates in special projects by identifying company, department, customer or service issues and priorities; Maintains currency of account management regulations, industry trends, current practices, new developments, applicable laws, and related legislation.

Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; Education And Experience Bachelor's degree in business administration, chemistry, operations, or a closely related field; AND five (5) years of progressive sales experience, including two (2) years of managerial experience; OR an equivalent combination of education, training and experience.

Required Certificates, Licenses, And Registrations Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

Comprehensive principles, practices and techniques of account management and operational areas.

Understanding of the development and implementation of account management programs, policies and procedures.

Principles and practices of developing teams, motivating employees and managing in a team environment.

Applicable account management laws, codes and regulations.

Computer applications and systems related to the work.

Principles and practices of program planning, development and evaluation.

Correct business English, including spelling, grammar and punctuation.

Required Skills Performing comprehensive professional-level account management duties in a variety of assigned areas.

Overseeing and administering comprehensive and varied account management functions.

Training others in policies and procedures related to the work.

Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals.

Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.

Providing consulting services to supervisors and staff.

Preparing functionals reports, correspondence and other written materials.

Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

Working Environment Work is performed in an office setting. Work is subject to travel.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life.

medical

dental vision

401K retirement savings plan (100% vested immediately in the employer match)

disability and voluntary benefits

paid time off for holiday, sick and vacation days

flexible spending accounts

tuition reimbursement

Employee Assistance program

optional legal coverage

Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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