Desktop Support
ICONMA
Our client, a IT Services and Cosulting company, is looking for a Desktop Support for their New York, NY location.
Responsibilities:
Service Delivery & Field Service Operations
- Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
- Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
- Support time-critical incidents aligned to market cycles.
- Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
- Coordinate with cross functional IT teams for priority issue resolution
- Support for back-office users and new joiner onboarding process.
- Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.
- Priorities issues impacting market data feeds, order execution, and pricing systems.
- Manage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence.
- Ensure accurate ticket logging, categorization (e.g., market data, trading, access), and resolution tracking.
- Follow ITIL processes, with focus on incident prioritization aligned to investment business impact.
- Install, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments.
- Support multi-monitor configurations.
- Support trading turrets/dealer boards, voice systems, and collaboration tools used for communication.
- Manage mobile devices and secure endpoints used for remote portfolio access.
- Provide support for VDI/Citrix or terminal environments used for secure access to investment platforms.
- Provide basic L1 support for investment management applications like:
- Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms)
- Order Management Systems (OMS) / Execution Management Systems (EMS)
- Support Microsoft 365 and collaboration tools used for investment research and reporting.
- Communicate clearly and effectively with front-office and other end users, maintaining composure in high-pressure scenarios.
- Provide real-time updates during critical incidents impacting portfolio or trading activities.
- Build strong relationships with investment teams and operations stakeholders.
- Ensure high user satisfaction through responsive and proactive support.
Requirements:
- Strong Windows desktop and endpoint support expertise
- Multi-monitor and high-performance workstation setup
- Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Vacancy posted 4 days ago
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