Business Office Director

# Business Office DirectorHot Job## DescriptionAt Vitality Living, our mission is to create vibrant communities where residents, families and team members can be themselves, live purposefully and experience a profound sense of belonging. Our vision is to create vibrant communities where residents thrive, families engage, and team members are proud to work. We engage experienced, vibrant leaders with a proven track record for success who can make our mission come to life. Keeping focus on our core values, we strive each day to ensure that our residents remain connected and purposeful.**GENERAL PURPOSE:**Leads the business through management and supervision of the day to day accounting functions at the community. Leads others through oversight of Human Resources, employee relations and team development. Leads others and leads by example as supervisor of concierge and transportation team members. Ensures efficient and effective communication with other departments. Assists the Executive Director in ensuring adherence to all operations systems and functions.**RESPONSIBILITIES:*** Maintain basic knowledge of computer software and internet platforms including email.* Oversee the day-to-day operations of the business office, including staffing coverage and management.* Ensure all proprietary, financial, team member and resident information is kept confidential.* Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.* Process/file worker's compensation claims.* Process orders for all necessary equipment and supplies for the community. Orders are placed within budget guidelines and maintain inventory control.* Accountable for business office budget and provides reports to management as requested.* Perform human resource duties, including but not limited to:+ Maintain team member personnel files.+ Generate and review weekly payroll labor reports and address team member payroll concerns. Forward report to RVP of Operations.+ Submit payroll to PEO and the Executive Director. Resolve all issues.+ Promotes personal and professional growth of staff and conducts performance reviews for direct reports.+ Places open position ads; assist in recruiting, hiring, supervising, evaluating, counseling, and if necessary, terminating team members.+ Works with support office and PEO human resources on disciplinary situations and meets with team members to discuss issues and concerns.+ Onboard new team members, including creating and maintaining team member files.+ Assist in training team members by conducting new hire orientation+ Enroll, monitor completion, certificate archiving/filing and deactivation of all team members in continuing education online program (Relias).+ Ensure new hire team member criminal histories, drug testing, and state required background checks are completed.+ Verify required team member licenses and certifications are current; and+ Confirm team member tuberculosis screening is performed as required by state or provincial regulations.* Review and submit invoices to department managers for approval and then enter into accounts payable system timely and accurately. Monitor billing errors.* Maintains Resident Files.* Assist with lease signing - Vital Connections Meetings.* Assist in answering resident billing issues.* Confirm move-in deposits and collected monthly rent payments are deposited and recorded in a timely manner.* Send Monthly delinquent notices and follow collection guidelines.* Process annual resident lease increase letters.* Enter required information into Eldermark for all Move-in/Move-outs.* Enter all charges in the billing system prior to running all statements.* Follow monthly accounting calendar to meet all deadlines.* Manages Concierge and Transportation departments. Responsible for all hiring decisions and other personnel matters relating to these departments.* May require occasional travel, occasional weekend, evening or night shifts if needed to ensure shift coverage.* Perform staff duties necessary for immediate community operation in case of staffing problem.* Respect dignity and confidentiality standards and promote resident rights.* Complete or assist with special projects as requested by community or senior management.* Adheres to all policies and procedures of the company.* Perform other duties as assigned by the Executive Director.**LEADERSHIP FUNCTIONS:*** Participate in the Leader on Duty program.* Conduct community tours to prospective residents and their families.* Attend various community events.* Increase team member recognition and reward through performance reviews and promotion.* Attend and participate in onboarding, annual and in-service training and team member meetings, as requested.* Understand and implement all emergency plans including fire, hurricane, earthquake and other disasters.* Understand leadership role in the community safety and disaster plan.* Must be able to assist in the evacuation of residents.* Adhere to Company Leadership Values at all times.* Adhere to Company safety protocols at all times.## Qualifications* High school diploma or GED* 2 - 3 years as a Business Office Director in Assisted Living/Memory Care or related field* Exceptional teamwork and leadership skills* Excellent organizational skills and multi-tasking abilities* Strong attention to detail, basic bookkeeping and organizational skills required* Strong experience developing individual team members* Excellent knowledge of the state regulations and compliance management* Proven ability to execute results* Strong financial and human resources judgement* Maintains basic knowledge of computer software and internet platforms, including email.* Working knowledge of basic accounting terminology and processes* Desire to work with older adults and their families* Demonstrate ability to communicate effectively in English, both verbally and in writing* Projects a positive and professional image at all times* Meet state or provincial health related requirements* Maintain current CPR and first aid certification* Maintain any other certification as required by state or provincial regulations* Obtain license or certification necessary for the Executive Director position within one year of hire date**MANAGEMENT/DECISION MAKING:**Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.**PHYSICAL DEMANDS and WORKING CONDITIONS:**Physical Demands include: Standing, Walking, Sitting, Bending, Reaching, Pushing, Pulling, Climbing Stairs, Grasping, Manual Dexterity, Stooping, Kneeling, Crouching, Crawling, Vision Acuity, Talking, Hearing.The weight determined to be appropriate for a Business Office Director to lift with or without reasonable accommodations is up to 20 lbs.**EXPOSURE RISK CLASSIFICATION:**Possible exposure to blood-borne pathogens. May perform unplanned tasks involving exposure to blood, bodily fluids, or tissue which may contain AIDS, HIV, and Hepatitis A, B, and C viruses. #J-18808-Ljbffr