Receptionist

Essen Healthcare Receptionist

As a receptionist at Essen Healthcare, you will play a vital role as the first point of contact for our patients and visitors. Your primary responsibilities will include assisting patients, managing incoming calls to the facility, scheduling appointments, and maintaining an organized and welcoming environment. Additionally, you will collaborate with healthcare professionals to ensure smooth patient flow, collect, and update patient demographics accurately and handle administrative tasks efficiently. Effective communication, interpersonal and multitasking skills are essential for success in this role.

Welcome and assist patients as they arrive, creating a positive and friendly atmosphere.

Address patient inquiries with professionalism and provide helpful information as needed.

Contact patients to confirm upcoming appointments and provide necessary information.

Efficiently manage patient check-in and check-out processes, ensuring accuracy in records.

Facilitate the conversion of patient primary care providers as needed.

Collect and process patient copayments accurately and efficiently.

Provide patients with all discharge/check out orders, forms, and letters

Check incoming supplies and schedule maintenance for office equipment.

Ensure all administrative tasks, including Admin parcs, are completed in a timely manner.

Assist patients with scheduling transportation as needed.

Ensure the proper closure of all visits by the end of each day.

Guide and help patients with primary care assignments as needed.

Adapt work location and schedule based on departmental needs and patient volume; responsible for scheduling appointments, as well as performing patient check-in and check-out procedures.

High School Diploma or General Education Degree (GED)

Minimum 6 months of customer service experience

Beginner-level proficiency in using Microsoft Office and Google Suite

Familiarity with eCW is preferred.

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Familiarity with medical terminology and basic understanding of healthcare procedures

Proficiency in using office software and electronic health record (EHR) systems.

Strategic and creative thinking

Solution-oriented mindset

Open and welcoming to change.

Comfortable working in group settings

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.