Intake Specialist (INTSPC-02)

Job Description

Job Description

Join New Freedom – Where Second Chances Become Bright Futures

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At New Freedom , we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference— this is where you belong .

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The Intake Specialist serves as a critical first point of contact for members entering New Freedom’s Intensive Outpatient Program. This role ensures a smooth, compliant, and supportive intake experience by conducting assessments, facilitating onboarding processes, and setting the foundation for successful treatment engagement.

You will partner closely with clinical and cross-functional teams to ensure members understand program expectations, their rights, and their individualized treatment pathway from day one.

This role is ideal for someone who:

• Thrives in a fast-paced, mission-driven environment
• Is highly organized and detail-oriented
• Has strong interpersonal and assessment skills
• Is passionate about behavioral health and helping individuals succeed
• Can balance empathy with accountability

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• Conduct comprehensive intake assessments and document appropriate diagnoses
• Complete individualized treatment plans aligned with member goals
• Facilitate all intake paperwork, consents, and admission documentation
• Educate members on program expectations, policies, rights, and responsibilities
• Ensure compliance with confidentiality, regulatory, and program requirements
• Provide orientation to all new admits within required timeframes
• Collaborate with clinical staff to ensure seamless member transitions into care
• Communicate program details including services, schedules, grievance processes, and expectations
• Support member understanding of treatment compliance and available resources (including dual diagnosis services)
• Maintain accurate records within electronic health record systems
• Meet established KPIs focused on member care, engagement, and intake timeliness
• Participate in ongoing clinical supervision and required continuing education

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• Members experience a clear, welcoming, and well-organized intake process
• Intake documentation is accurate, compliant, and completed on time
• Strong collaboration with clinical teams ensures seamless handoffs
• Members demonstrate understanding of program expectations and engagement in treatment
• Consistent achievement of intake KPIs and quality standards
• Positive feedback from members and internal teams

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• Master’s degree in Social Work or related field
• Minimum of 4 years of experience in behavioral health, including intake assessments and treatment planning
• Strong communication, organizational, and critical thinking skills
• Experience with motivational interviewing and client engagement
• Ability to work both independently and as part of a team
• Experience working with dual diagnosis populations (preferred)
• Ability to adapt in a fast-paced, evolving environment (preferred)
• Strong commitment to member-centered care (preferred)
• Must be 21 years of age or older
• Ability to pass background check, drug screening, and TB testing

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We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters —and a team that works hard to deliver on it

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We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization —we want to hear from you.

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New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission — to turn second chances into powerful comebacks."