Operations Specialist

Role Description

This is a remote position.

This role is ideal for operations professionals with 3–4 years of experience in provider data operations and publisher platform management.

• Healthcare domain — prior exposure to US health systems and provider directories is a good to have; ability to grasp it quickly is a must.
• Quick learner — picks up new tools, documentation, and internal systems fast without hand-holding.
• US team overlap — comfortable working a shift starting around 3 PM IST to align with the US team.

What You’ll Do as an Operations Specialist

• Own the Backlog: Research, validate, and map 3,000 unmatched provider profiles to their correct Google Business Listings within a defined timeline.
• Keep the Queue Clean: Monitor daily incoming flat file data and resolve new unmatched provider records before they pile up.
• Dive Into Root Causes: Investigate why profiles fail to syndicate — not just fix the symptom, but understand what is actually causing the mismatch.
• Work Across Publishers: Troubleshoot publishing failures on Google Business Profile, Bing, Apple Maps, and Reserve with Google — following up until each issue is fully resolved.
• Manage Listings at Scale: Create new listings, resolve duplicates, and close profiles for providers who have changed practice or moved on.
• Support Customer Onboarding: Help health system clients get set up — matching Google profiles, building marketable locations, populating working hours, and mapping categories across publishers.
• Talk to Engineering: Flag patterns and systemic data issues (NAP inconsistencies, format mismatches) to the product and engineering team so we can reduce manual work over time.
• Make Processes Smarter: Recommend improvements to the matching workflow and use AI tools or light scripting to automate what does not need to be done by hand.

Qualifications

• US Healthcare Context: You understand how provider data works — NPI numbers, provider directories, credentialing basics — and you have worked on US healthcare data before, even if not in this exact context.
• Data Instinct: You spot what is wrong with a messy data file without being told where to look, and you know the difference between fixing a record and fixing the problem that caused it.
• Publisher Knowledge: You have worked with Google Business Profile, Bing Places, or Apple Maps in a hands-on capacity — you know how matching works, what causes duplicates, and how to challenge a wrongly flagged listing.
• Technical Comfort: You are comfortable with Postman or any client for API-level investigation, and you can read and interpret JSON well enough to diagnose what is going wrong.
• Excel Fluency: You handle large, messy data files without stress — cross-referencing, cleaning, and spotting anomalies across hundreds or thousands of rows.
• Clear Writing: You write well — clearly enough that a customer-facing colleague can pick up your update and act on it without asking follow-up questions, and specifically enough that an engineer knows exactly what needs to be fixed.
• Independent Thinking: You work through ambiguous problems without waiting to be told what to do next — if the documentation does not answer your question, you find the answer yourself.

Requirements

• TypeScript or Scripting Ability: If you can write a small utility to automate a repetitive task, that is a genuine advantage in this role.
• Analytics Tools: Familiarity with Looker or Datadog for monitoring operational health and surfacing anomalies early.
• AI Tool Fluency: You actively use tools like Claude, Gemini, or Copilot to work faster — not as a crutch, but as a genuine productivity layer.

Benefits

• Dedicated learning & development budget.
• Sponsorship for conference talks.
• Comprehensive medical & term insurance.
• Employee-friendly leave policies.