Strategic Account Manager

Are you a relationship driven professional who thrives at the intersection of client success, project leadership, and business strategy? Do you enjoy partnering with executive stakeholders, solving complex challenges, and transforming data into meaningful business outcomes? What You’ll Do As a Strategic Account Manager, you’ll act as both a trusted advisor and implementation leader, ensuring clients receive exceptional service throughout their lifecycle. Own and manage strategic client relationships from implementation through ongoing account management and growth. Lead client implementations, ensuring projects are delivered on time, within scope, and aligned to business objectives. Build trusted partnerships with executive-level stakeholders and serve as the primary point of contact for strategic discussions and escalations. Analyze client performance, operational metrics, and account health to identify opportunities, mitigate risks, and improve outcomes. Present data-driven insights, business reviews, and strategic recommendations to senior leaders and decision-makers. Coordinate cross-functional teams across Operations, IT, Product, Finance, Sales, and other stakeholders to drive successful client outcomes. Manage issue resolution and escalations, ensuring timely communication and effective corrective action plans. Oversee implementation scope, change requests, timelines, and project milestones. Develop and deliver client training, readiness planning, and post-launch support. Identify opportunities for account expansion, process improvements, and operational optimization. Support renewal, retention, and business development initiatives through strategic account planning and client advocacy. What You’ll Bring Bachelor's degree in Business, Marketing, or a related field. Equivalent experience may be considered. 5+ years of experience in Strategic Account Management, Client Success, Relationship Management, Implementation Management, Project Management, or related client-facing roles. Experience managing medium-to-large client portfolios and multiple concurrent implementations. Proven ability to build relationships and influence Director-level, VP-level, and executive stakeholders. Strong analytical skills with experience translating complex data into actionable business recommendations. Exceptional communication, presentation, and executive-level relationship management skills. Demonstrated success leading cross-functional teams and navigating complex organizational environments. Strong project management, prioritization, and problem-solving abilities. Experience within healthcare, managed care, healthcare technology, eligibility services, Medicaid, Medicare, or related industries is highly preferred. Professional certifications such as PMP or Strategic Account Management (SAM) certification are a plus. Willingness to travel up to 20-30% as needed. Salary and Benefits Our Massachusetts based annual salary for this role ranges from $100,000-$150,000. The salary range does not reflect total compensation which includes base salary, benefits, and other options. At this time, HFI will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages. #J-18808-Ljbffr