Bilingual Counseling Program Coordinator/Clinical Counselor

Job Description

Job Description

Job Summary:

Mosaic Family Services’ Counseling Program provides trauma- informed/responsive, survivor-centered, and culturally responsive counseling and mental health services to Mosaic clients who are survivors of family violence and human trafficking. This position will provide direct therapeutic mental health services for shelter and nonresidential clients. Including individual counseling, family therapy, and support groups. This position will also supervise and support counselor(s), intern(s), and clinical service delivery. This position will also work collaboratively with the Senior Director, Case Management, Legal, Shelter, Transitional Housing, and other departments, and community partners, to ensure a holistic approach and best outcomes for survivors. The ideal candidate will be compassionate, innovative, and a team player.

This position is primarily government grant-funded and dependent on the availability of government funding and awards received by each agency fiscal year (October – September).

Essential Functions and Responsibilities

Direct Counseling and Mental Health Services

• Provides individual counseling, family therapy, and support groups for shelter and nonresidential clients.
• Provides an array of mental health services to promote individualized client recovery including intakes, diagnosis, treatment plans, referrals, and assessments.
• Provides crisis counseling and intervention, suicide risk assessments and safety planning, and support as needed.
• Connects clients with appropriate resources and referrals for clients as needed.
• Ensures compliance with all state and federal professional, licensing and supervision requirements, confidentiality requirements, grantor requirements, and laws.
• Conducts professional training and community outreach and education representing Mosaic values, positions, and approaches.
• Maintains and utilize updated professional knowledge and training of mental health, family violence, human trafficking, Mosaic policies and procedures, and other related topics.
• Maintains timely, accurate, and proper documentation and record-keeping for grant reports and applications, program, agency, and professional requirements.
• Participates in assigned weekly, monthly, and quarterly staff meetings, and ongoing supervision and program evaluation.
• Assists with other position-related duties as appropriate and assigned by Supervisor(s) or their designee.

Supervisory & Coordination Responsibilities

• Supervises and supports counselor(s) and intern(s), including hiring, onboarding, training, check-ins, evaluations, etc .
• Coordinates clinical service delivery and day-to-day operations, including weekly staff meetings and/or group supervision, client referral process, policies and procedures, forms, partnerships and community referrals, compliance, etc .
• Prepares and submit grants and program reports.

Qualifications and Skills

Required

• Master's degree in Clinical Mental Health Counseling, Social Work, Psychology, or related mental health field from an accredited school.
• Holds a full license to perform in-state by the National Board for Certified Counselors and/or National Association of Social Workers (LPC or LCSW).
• 1+ years of supervisory, management, leadership, and/or experience overseeing administrative aspects of a clinical service delivery program.
• Experience in making professional evaluations, decisions, and recommendations for treatment planning and implementation.
• Knowledge and experience of de-escalation or handling crisis situations using sound professional judgment, ethical practice, and common sense.
• Ability to effectively work and communicate (oral and written) with individuals with diverse backgrounds.
• Ability to respond in a constructive, supportive manner in crisis situations.
• Ability to creatively solve practical problems with limited available resources.
• Strong organization and time management skills and ability to multitask and adapt in a fast-paced and changing environment.
• Proficiency in technology skills, including Microsoft 365 (Outlook, Word, Excel, Teams, etc .).

Preferred

• Licensed Supervisor or willing to secure certification (LCSW-S, LPC-S, etc.).
• Registered Play Therapist or willing to secure certification.
• Clinical experience, knowledge, and sensitivity working with survivors, individuals with trauma, abuse, exploitation, and/or vulnerable or underserved populations.
• Experience and knowledge with telehealth and telehealth platform(s).
• Personal survivorship, lived experience, or exposure to interpersonal trauma.
• Experience with advocacy surrounding systemic issues and challenges.
• Bilingual in English, Spanish, or other Asian, Middle Eastern, or African languages.

Core Competencies

• Confidentiality and ethical judgment
• Strong organizational and time management skills
• Ability to work collaboratively in a unionized environment
• Customer service orientation and professionalism
• Clear written and verbal communication

Work Environment & Physical Requirements

• Primarily office-based work environment with shared spaces

Mosaic Family Services is a safe haven for survivors of human rights abuses including intimate partner violence and human trafficking. Mosaic provides shelter, counseling, and comprehensive social services as well as legal representation. Mosaic Family Services transforms, empowers, and rebuilds our clients’ lives through culturally competent services.

Company Description

Mosaic Family Services is a safe haven for survivors of human rights abuses including intimate partner violence and human trafficking. Mosaic provides shelter, counseling, and comprehensive social services as well as legal representation. Mosaic Family Services transforms, empowers, and rebuilds our clients’ lives through culturally competent services.