Director, Solutions Development Financial Services

Role Description

The Solution Manager serves as the strategic architect for Financial Services outsourcing proposals, combining deep operational expertise with commercial acumen to create compelling, competitive client solutions. This role bridges sales, operations, and finance to improve win rates, profitability, and risk management in an increasingly sophisticated marketplace.

Primary Responsibilities

• Solution Development & Coordination: Lead the creation of comprehensive outsourcing solutions for prospective Financial Services clients, encompassing:
  • Organizational design
  • Savings identification
  • Technology integration
  • Service delivery frameworks
  • Value proposition development
  Partner with sales leaders, subject matter experts, and marketing to deliver tailored, competitive proposals that address specific client challenges.
• RFP Response & Business Planning Ownership: Manage critical deliverables including:
  • Integrated solution design
  • Portfolio cost modeling
  • Financial pricing models
  • Organizational structures
  • Scope clarification
  • Risk documentation
  • Corporate functional reviews
  Participate in site tours and client-facing discovery sessions to diagnose needs and customize solutions accordingly.
• Contract Support & Commercial Analysis: Assist sales leadership throughout the contracting process by:
  • Identifying optimal business terms
  • Developing contract exhibits
  • Conducting get-give analysis
  Partner with Pricing Managers to validate scope and pricing changes, ensuring alignment between proposals and Master Service Agreements.
• Cross-Functional Collaboration: Serve as liaison between sales teams and service line leaders, facilitating:
  • Knowledge transfer of offerings
  • Value propositions
  • Resourcing models
  • Pricing strategies
  Coordinate solutions resources across geographies to ensure consistent quality. Partner with transition teams and account management to enable smooth operational handoffs.
• Financial & Risk Management: Create and maintain financial models demonstrating client value and JLL profitability. Develop benchmarks and analytics to support estimating and pricing, particularly in ambiguous scope situations. Identify financial and delivery risks, complete internal profitability analyses, and ensure solutions balance competitiveness with acceptable risk profiles.

Qualifications

• Previous experience in an outsourcing and operational role is desired.
• Integrated Facilities Management knowledge strongly preferred.

Core Competencies

• Exceptional listening skills with the ability to synthesize client needs into actionable solutions.
• Strong presentation capabilities with flexibility to adapt style for diverse audiences.
• Commercial pricing familiarity and financial acumen to build, interpret, and articulate complex value propositions.
• Deep understanding of real estate outsourcing models and solution design principles.

Professional Capabilities

• Ability to receive constructive feedback during presentation rehearsals and role-playing exercises.
• Skill in identifying growth opportunities during the pursuit process.
• Capacity to coordinate multiple stakeholders and ensure best practices are applied consistently across all deals.
• Strong analytical abilities for benchmarking, estimating, and risk assessment.

Strategic Impact

This role serves as a key differentiator in JLL's competitive positioning, directly contributing to improved win rates, enhanced profitability, and reduced deal risk. The Solution Manager ensures every proposal represents JLL's strongest capabilities while maintaining commercial viability and operational deliverability.

Requirements

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated Compensation

Estimated compensation for this position: 153,600.00 – 168,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Remote – Atlanta, GA, Charlotte, NC, Chicago, IL, New York, NY, San Francisco, CA

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay