Administrative Asst 3 - ADMA3

Administrative Asst

Location: 600 18th St N, Birmingham, AL 35203

Duration: 12+ months (Possible Extension)

Shift: 1st shift

Pay Range: $25$28.5 per hour on W2

Job Description

Training Coordination is a functional area within Training Support Services and plays a key role in our systemwide training strategy that encourages stakeholder collaboration by business function to streamline training at Southern Company. We are focused on positive employee experience, cost-effectiveness, and unified training approaches. Learning Source administration, as defined by the Enterprise Technology Governance Committee, is a function of Training Coordination.

The Training Support Specialist is responsible for ensuring all training support and Learning Source inquiries, routed via HR Direct and various other communication channels, are handled efficiently and professionally to maintain customer satisfaction. The Training Support Specialist is tasked with troubleshooting problems, resolving customer inquiries, and escalating issues to relevant departments when necessary.

Job Requirements (Education, Experience, Knowledge, Skills)

• Bachelor's degree preferred
• Experience in call center or service center environment is preferred
• Ability to work proficiently in Learning Source, Oracle HCM, Case Management System, and Microsoft Office
• Must possess excellent problem solving and organizational skills with the ability to organize data and facts with strong attention to detail and have the ability to handle a high pressure/high stress environment.
• Excellent interpersonal and communications skills with the ability to convey information in a manner that is compelling and convincing
• Ability to develop credibility and trust within a short period of time with customers, partners, and peers
• Manage multiple high-profile initiatives simultaneously without loss of composure while continuing to fulfill other job-related tasks
• Ability to handle multiple priorities simultaneously on work that is complex and varied in nature without sacrificing quality
• Ability to perform routine repetitive tasks while maintaining superior quality
• Ability to work cohesively in a team environment
• Possess excellent phone etiquette

Job Responsibilities

• Interpret and answer inbound customer inquiries via various communication channels by researching information from various data repositories and determining appropriate response
• Complete requests in multiple systems, retrieve answers from various sources and document requests
• Administration of the Company's learning management system, Learning Source, including by not limited to the setup of courses and curriculum, roster management, initiate notifications and support changes in data, as well as troubleshooting issues
• Research, analyze and resolve Learning Source adjustments/corrections.
• Run standard and ad hoc reports as requested
• Research, analyze and resolve data issues and make corrections as needed
• Support special business unit initiatives and large-scale system implementations
• Provide ongoing feedback to Training Support Services leadership on policy, plan and program design as needed to clarify Training Support Services products and services.
• Perform work as scheduled to support other administrative functions within the department, such as data entry, reconciliation and correspondence.
• Research, resolve and respond to employee questions and concerns related to training
• Understand and interpret System Training Model and Training Support Services policies, processes, and functional areas.