Inside Sales Specialist - Reseller and Growth Accounts

Job Description

About Biosynth

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Biosynth is a global leader in complex chemical synthesis, biologics, and specialty reagents, providing mission‑critical products to the pharmaceutical, biotechnology, diagnostics, and industrial sectors. Our Life Sciences and Biochemicals division focuses on delivering high‑quality biochemical reagents, custom synthesis solutions, and catalog products that empower research, diagnostics, and manufacturing.

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We are seeking a motivated and customer‑focused Inside Sales Specialist to strengthen our commercial team and support our continued growth across North America.

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Position Overview

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The Inside Sales Specialist is responsible for driving revenue growth by managing inbound inquiries, proactively engaging new and existing customers, and supporting the wider sales team. The role combines technical knowledge of biochemical products with strong commercial acumen, excellent communication skills, and a passion for customer success.

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This position works closely with Product Management, Marketing, Customer Service, and Sales to ensure customers receive fast, accurate, and value‑adding support.

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Key Responsibilities

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Sales & Customer Engagement

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• Manage and respond to inbound inquiries, technical questions, quotations, and requests for product information.
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• Proactively develop and qualify leads through outbound calling, email campaigns, and digital tools.
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• Build and maintain customer relationships across academic, biotech, pharma, and industrial segments.
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• Provide product recommendations, application insights, and pricing aligned with commercial strategy.
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• Help grow our e-commerce channel guiding customers on account creation.
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• Help in creation of pricing lists for our platform channels and resellers in North America.
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Commercial Execution

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• Prepare and follow up on quotes, tenders, and contract pricing.
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• Track opportunities and customer interactions in the CRM system, ensuring data accuracy.
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• Meet or exceed quarterly and annual sales targets, including revenue, margin, and conversion KPIs.
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• Monitor customer order patterns and identify upsell/cross‑sell opportunities within the biochemical portfolio.
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Business & Market Intelligence

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• Identify trends in customer needs, competitor activity, and market dynamics.
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• Work with Product Management to give structured feedback on product gaps, pricing, and new opportunities.
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• Support marketing campaigns by converting campaign leads and providing insights for targeted outreach.
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Cross‑Functional Collaboration

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• Coordinate closely with Customer Service for smooth order processing and delivery.
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• Provide input to Marketing on content, promotions, and customer messaging.
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• Support Sales Managers and Key Account Managers with account research, prospecting, and customer preparation.
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Qualifications

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Education & Experience

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• Bachelor’s or Master’s degree in Biochemistry, Chemistry, Life Sciences, Biotechnology, or related field.
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• Previous experience in inside sales, customer support, or technical sales in a life science or chemical company (preferred).
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• Knowledge of biochemical reagents, fine chemicals, or research products strongly preferred.
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Skills & Competencies

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• Strong customer orientation with excellent communication and relationship‑building skills.
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• Ability to quickly understand technical product information and translate it for customers.
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• Proactive mindset with strong organizational skills and attention to detail.
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• Experience with CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics) an advantage.
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• Comfort working in a fast‑paced, global, matrixed environment.
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• Fluency in English; additional European languages are an asset.
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What We Offer

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• The opportunity to contribute to a dynamic and fast‑growing global life sciences company.
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• A collaborative culture built on scientific excellence and customer trust.
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• Professional development and career growth within our commercial organization.
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• Competitive compensation package with performance‑based incentives.
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The compensation range provided represents the expected range for this position. Actual compensation will vary based on several factors, including geographic location, relevant experience, skills, qualifications, and internal equity.

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In addition to base compensation, this position may be eligible for additional incentive compensation and benefits, where applicable

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Biosynth, is proud to be an equal opportunity employer. We value diversity and are committed to creating a workplace that reflects this commitment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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Biosynth® is an innovative life sciences reagents, custom synthesis and manufacturing services company headquartered in Staad, Switzerland. We are by scientists, for scientists, securing supply chains with consistent quality, across the globe. As a trusted supplier, manufacturer and partner to the pharmaceutical, life science and diagnostic industries, as well as food, agrochemical and cosmetic customers, we have facilities on three continents and a rapid global distribution network. Our main production laboratories are located in Switzerland, the UK, Slovakia and China, with peptide and antibody production in the US, the Netherlands. Bioconjugation projects are carried out in Germany, Enzyme projects are based in Austria and biological IVD reagents in Ireland.

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Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. We do not use recruitment agencies to recruit for our roles.