Business Development Specialist

Job Description

Business Development Specialist


We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...
As a Business Development Specialist, you will work directly with our Ford Dealers across the East Market Area to implement tools and processes to grow their business. You will work directly with our field organization in the New York, Boston, Philadelphia, and Pittsburgh Regions to prioritize Dealer engagement and support with major Ford initiatives.


You will play a pivotal role in our organization by partnering with Dealers to enhance their operational efficiency through effective onboarding, training, and ongoing support of key initiatives:


Delivery Day Tool (DDT)


Modem Activations


Preferred Dealer Selection within Ford App


Connected Services Order Mix


Connected Services Customer Take Rates


AI Platform Utilization


Your expertise will empower Dealers to optimize their processes, drive sales, and ultimately achieve their business goals.


The Business Development Specialist embodies the profound partnership between Ford and its Dealers, acting as the vital human connection that translates ambitious digital visions into tangible success. This role is less about mere tool deployment and more about cultivating trust, deeply understanding the unique needs of each Dealer and their business operations, in addition to collaboratively navigating the evolving digital landscape. Through this focused engagement, Ford reaffirms its commitment to empowering its network, ensuring that innovation leads to shared growth, a streamlined customer experience, and a resilient future for every partner in the digital age.

Responsibilities

What you'll do...

Onboarding:

• Collaborate with Dealers to facilitate a seamless onboarding process for our suite of digital products such as Delivery Day Tool, AI Platforms, and other technology tools.
• Provide comprehensive walkthroughs of systems, ensuring Dealers are fully equipped to utilize all features effectively.

Training:

• Deliver training programs tailored to the needs of Dealers, focusing on best practices for using technology tools to enhance sales performance.
• Support creation of training materials, presentations, and resources to support Dealer education and adoption.

Sustainment:

• Establish ongoing support channels for Dealers, including regular check-ins, troubleshooting assistance, and providing updates on new features.

Monitor Dealer engagement and usage of technology tools, identifying opportunities for enhancement and providing proactive solutions.


Relationship Management & Cross-Functional Collaboration:

• Build and maintain strong relationships with Dealers to ensure a collaborative approach to problem-solving and continuous improvement.
• Serve as the primary point of contact for Dealers to help address concerns and gathering feedback to inform future enhancements.
• Work collaboratively with Regional Field teams, including the Business Development Manager, as well as the internal Dealer Growth team and business partners. Strategically partner with our Regional Field teams to maximize our efforts at established target Dealers.

Performance Analysis:

• Analyze Dealer performance metrics related to the use of technology tools and provide actionable recommendations for improvement.

Collaborate with internal teams to gather data on Dealer success and adjust training programs accordingly.

Qualifications

You'll have...

• Bachelor's degree in business, Marketing, or a related field
• Minimum of 5 years of Ford Field Experience
• Ability for approximately 80% Market Area travel (New York, Philadelphia, Pittsburgh, Boston)

To succeed, you will have...

• Proven experience in training, sales support, and/or Dealer relations within the automotive, technology, or similar industries.
• Elevated understanding of Ford Dealer Operations (Sales and Service)
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
• Ability to analyze data and derive actionable insights.
• A team player mentality with willingness to teach and learn amongst peers.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

Even better, you may have...

• Creative problem-solving skills, strategic thinker, and high degree of intellectual curiosity to address business problems.
• Passion for delivering great customer experiences and have an ability to empathize with our Dealers and consumers.
• Resiliency, as the position works regularly with multiple stakeholders.
• Self-starter; ability to work independently with minimal supervision in a fast-paced environment.
• Strong oral and written communications (able to effectively assert point of view).

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.


This position is a salary grade 8 and ranges from $99,100-$166,200.


Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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