Technical Account Manager

Job Description

Job Description

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We're a team that's focused on growth and innovation, and we're proud that our crew, products, and leadership are being recognized for it.

• A Top-Tier Growth Company: Named one of the Financial Times' Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
• Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025 , and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
• Product & Software Excellence: We were named one of The Software Report's Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE

As a Technical Account Manager for LiveView Technologies, you are the face of technological and program success for some of our largest accounts. The purpose of this role is to ensure retention and foster growth within our top LVT clients. This role works closely with the Client Success Managers, building success plans to deliver the optimal experience and participating in business reviews to deliver results as a partnership that provides the best possible client experience and facilitates the growth of our existing clients.

You will proactively ensure optimal performance of the Mobile Security Units by performing technical audits, offering product consultations to the client, instilling best practices for customer programs, and working with Product teams to provide data and feedback that improves our current offering.

ROLE RESPONSIBILITIES

• Consult with Client Success Managers and clients to tailor device configuration and video analytic calibration settings that meet the clients' objectives and needs.
• Configure software settings to meet clients' requirements
• Configure, set up, and make adjustments to analytics on various IP camera models
• Diagnose and troubleshoot technical and complex issues related to hardware, software, configuration, and IP camera analytics
• Be a trusted advisor that both the client and our internal teams can look to for solutions

OUR IDEAL CANDIDATE

• Technical Expertise: 3+ years in a customer-facing Technical Account Manager role with troubleshooting across software, IP cameras, electrical systems, or networks.
• Escalation & Strategy: Leads resolution for complex client concerns, balancing expectations with operational realities while improving collaboration and response times.
• Communication & Relationship Building: Clearly conveys technical concepts to non-technical audiences, maintaining professionalism in high-stakes conversations.
• Problem-Solving & Process Improvement: Identifies root causes, driving scalable solutions and long-term efficiency gains.
• Leadership & Mentorship: Guides junior team members, develops client enablement resources, and ensures high-quality project execution.
• Business Impact & Technical Strategy: Shapes team goals, influences major initiatives, and proactively optimizes scalability.
• Cross-Functional Collaboration: Partners with Product, Support, and Leadership to resolve systemic issues and improve customer self-sufficiency.
• Independence & Operational Excellence: Thrives in fast-paced environments, highly organized, and operates with minimal supervision.

BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.