Chief Operating Officer

Chief Operating Officer

The Chief Operating Officer leads the day-to-day operational functions of the affiliate while helping execute the long-term strategic priorities set by the nonprofit CEO and Board of Directors. The COO provides leadership, accountability, and operational oversight across construction operations, home repair, family services, land development coordination, risk management and compliance, organizational systems and workflow, cross-departmental coordination, strategic growth initiatives, and volunteer engagement.

This role calls for a strong leader who can build systems, develop staff, manage change, and create operational alignment across departments. The ideal candidate is both strategic and hands-on - someone who can lead teams, improve processes, manage competing priorities, and sustain a strong organizational culture through periods of growth and transition.

Key Responsibilities

Organizational Leadership

• Serve as a member of the executive leadership team, helping the CEO implement strategic priorities and organizational goals
• Lead operational planning and execution across departments, and develop systems that strengthen effectiveness and accountability
• Help build and sustain a culture of collaboration, professionalism, and mission focus
• Support succession planning and organizational restructuring efforts

Operations & Program Management

• Oversee day-to-day operations of construction, home repair, family services, and related departments, ensuring consistency, communication, and accountability across teams
• Develop operational metrics, dashboards, and reporting systems, and identify opportunities for workflow and efficiency improvements
• Work closely with construction leadership to monitor project schedules, budgets, vendor relationships, and performance, and support land development coordination and readiness for future projects
• Ensure operational alignment between family services, construction, and homeowner processes, and coordinate planning tied to budgets, staffing, and project timelines

Financial & Administrative Coordination

• Collaborate with Finance leadership on operational budgeting, forecasting, and resource planning, and monitor performance against financial goals
• Support grant compliance, operational reporting, and documentation processes
• Assist with vendor management, insurance coordination, and risk mitigation

Team Leadership & Development

• Provide leadership and support to department directors and managers, including organizational structure planning and staff development
• Support performance management, accountability systems, and leadership coaching
• Help recruit and onboard future operational leadership positions

Board & External Relations

• Participate in Board meetings and committee discussions as requested, assisting with operational presentations and reporting
• Represent the organization with community partners, municipalities, contractors, and other external stakeholders as needed

Qualifications

Required

• Bachelor's degree in Business Administration, Nonprofit Management, Operations, or a related field; a Master's degree in Nonprofit Management is preferred
• At least 7 years of senior leadership or operational management experience within a nonprofit organization
• Experience managing multiple departments or large operational teams
• Strong organizational leadership and project management skills
• Demonstrated success managing nonprofit budgets, developing and implementing operational plans, and overseeing performance management
• Strong communication and relationship-building skills
• Proven experience managing change and leading through organizational growth
• Strong problem-solving and decision-making skills
• Proficiency in Microsoft Office and other operational software systems