Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible for accurately and timely processing, posting, and reconciling customer payments and account transactions. This position supports daily accounts receivable activities, including payment application, check processing, ACH transactions, account research, reconciliation, and resolution of payment exceptions. The role works collaboratively with internal departments and external parties to ensure accurate records and compliance with company policies and procedures. Essential Job Duties and Responsibilities Process and post customer payments and payoffs accurately and timely, both manually and electronically, to the appropriate system of record. Reconcile daily payment activity, deposits, and account transactions to ensure accuracy. Process and reconcile checks, deposits, disbursements, and other payment transactions. Research and resolve payment discrepancies, short payments, unapplied funds, and account exceptions. Contact customers, vendors, attorneys, title agents, and other parties as needed to obtain information or resolve payment-related issues. Set up and maintain ACH accounts and electronic payment information. Monitor pending and exception items and maintain daily exception reports to minimize financial and operational risk. Process payment reversals, including NSF transactions, returned payments, and other adjustments. Scan and maintain payment documentation and supporting records within the appropriate systems. Open and process incoming mail and payments; receive, track, and document incoming cash management items. Perform data entry and maintain accurate account and payment records. Analyze payment and account data to identify discrepancies, trends, and potential issues. Perform root cause analysis and assist with remediation of payment and account discrepancies. Research account information using available documentation and systems and make fact-based decisions within established authority levels. Maintain accurate documentation of research, resolutions, and account adjustments. Maintain regular and punctual attendance and comply with all company policies and procedures. Adapt quickly to changing processes, systems, and priorities. Perform other related duties as assigned. Education and/or Experience High School Diploma/GED required. Vocational/Technical School Certificate, Associate's Degree, or Bachelor's Degree preferred. 0–1 years of related accounts receivable, payment processing, banking, accounting, or financial operations experience. 2–4 years of related experience preferred. Licensure, Certification, Requirements None. Specialized Skills & Knowledge Requirements Experience with accounts receivable, payment processing, cash application, or banking operations preferred. Experience with Sagent or LoanServ is a plus. Strong basic accounting and mathematical skills. Accurate and efficient data entry skills. Intermediate Excel skills, including the ability to manipulate and reconcile data. Experience with banking or financial systems, including payment posting, check processing, deposits, and balancing. Strong attention to detail and accuracy. Ability to research and resolve discrepancies using limited or incomplete information. Strong organizational and problem-solving skills. Ability to manage multiple priorities and meet daily processing deadlines. Strong written and verbal communication skills. #J-18808-Ljbffr HNE