Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Fintech Customer Support & Experience Specialist

Mercury

A financial technology company is seeking an experienced Customer Support team member in San Francisco. The role requires addressing user inquiries via chat, email, and phone, while maintaining a warm and competent demeanor. Applicants should have over 2 years of experience in customer support, possess excellent empathy, and have the ability to translate complex issues into clear communication. The company offers a competitive total rewards package, including salary and equity options. #J-18808-Ljbffr Mercury

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Fintech Customer Support & Experience Specialist in San Francisco, CA vacancy
  • $48k - $70k

     ...leaders from leading financial services and fintech companies—Stripe, Affim, Goldman Sachs,...  .... About the Role Ramp is hiring Customer Experience Agents to be the voice of Ramp for thousands...  ...You’ll Do Serve as the first line of support for Ramp Customers primarily over the... 
    Suggested
    Full time
    Work from home
    Home office
    Relocation package
    Flexible hours
    Weekend work
    Afternoon shift

    Ramp

    San Francisco, CA
    15 hours ago
  • $45k - $65k

    A fast-growing fintech startup is seeking a detail-oriented Customer Success Agent to ensure excellent customer experiences while adhering to compliance standards. The ideal candidate should...  ...in financial services or customer support, strong communication skills, and the... 
    Suggested
    Remote work

    Slash

    San Francisco, CA
    2 days ago
  • $115k - $135k

    Sydecar is seeking a Customer Experience Associate in San Francisco. This hybrid role requires 2-3 years of experience in customer support or operations, ideally in the FinTech or alternative investments sectors. Responsibilities include responding to inquiries, identifying... 
    Suggested

    Sydecar

    San Francisco, CA
    4 days ago
  •  ...The Customer Service/accounting clerk position will require the individual to be able to communicate and work well with others and in...  ...Word * Ability to multi-task * Customer Service and Sales experience preferred * Banking or Mortgage Industry is a plus You can... 
    Suggested
    Work at office

    U.S. Trust

    San Francisco, CA
    15 hours ago
  •  ...play a key role in delivering exceptional user experiences, helping people get the most out of our...  ...and fast-paced environment. We are open to support with relocation efforts. The Role As a Customer Support Specialist, you will act as the voice of Air Apps for our... 
    Suggested
    Temporary work
    Work at office
    Worldwide
    Relocation

    Air Apps

    San Francisco, CA
    1 day ago
  •  ...Customer Support Specialist At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product...  ...help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth... 
    Flexible hours

    unitQ

    San Francisco, CA
    3 days ago
  • $20 - $27 per hour

     ...makes a difference in the lives of our clients, join us. About the role In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you... 
    Hourly pay
    Full time
    Temporary work
    Internship
    Work at office
    Remote work

    GrabJobs

    San Francisco, CA
    2 days ago
  •  ...Rillet has never had a dedicated support functionand our customers have still given us a best-in-class...  ...you care deeply about the customer experience, and you want to build something from...  ...a customer-facing role at a SaaS or fintech company , ideally with exposure to... 
    Remote work
    Flexible hours

    Rillet

    San Francisco, CA
    9 days ago
  •  ...initiate contact with potential clients, qualify leads, and collaborate with senior sales team members to convert prospects into customers. Offering competitive compensation and ongoing career development, this role is ideal for individuals eager to thrive in a fast-paced... 

    Niural Inc.

    San Francisco, CA
    3 days ago
  •  ...This role involves engaging senior stakeholders and developing business cases tailored to each prospect. Ideal candidates will have experience in sales, strong communication skills, and an analytical mindset. This position offers a unique opportunity to work at the... 

    Krew

    San Francisco, CA
    3 days ago
  • $98.33k

     ...Fund Administration platform supports 9,000+ funds and SPVs, representing...  ...support for all prospective customers interested in Carta/...  ...Tremendous desire to learn about FinTech and constantly improve in a no...  .../liliCustomer-Facing Experience - Experience working in a high... 
    Full time
    Work at office

    Carta

    San Francisco, CA
    1 day ago
  • $70k - $115k

     ...for insurance combining AI and embedded fintech to modernize how money moves across the...  ...Ascend is built for exactly that moment. Our customers don't just adopt software; they unlock...  ...your workflows to ensure consistency Experiment with different outreach strategies,... 
    Work at office
    Flexible hours
    Shift work

    Ascend

    San Francisco, CA
    1 day ago
  • $72k - $85k

     ...Technical Support Engineer Avive Solutions, Inc. is a growth stage Automated External...  ...Engineer to serve as a highly technical, customer-facing resource supporting our connected...  ...impacts device behavior and customer experience Resolve issues tied to orders, devices... 
    Local area

    Avive Solutions

    Brisbane, CA
    22 hours ago
  •  ...Francisco, dedicated to delivering unmatched reliability and a customer-centric experience. We pride ourselves on maintaining the highest standards...  .... Our team is the heart of our success. We foster a supportive work environment built on professional growth, safety, and... 
    Work at office
    Flexible hours

    Cleanerific, LLC

    San Francisco, CA
    21 days ago
  •  ...humans collaborate as peers. Our platform supports leading AI models (GPT-5, Claude,...  .... We're looking for our first Customer Support Specialist to be the voice of our customers and...  ...ensure every customer has an exceptional experience with Glue while building the processes... 
    Local area
    Flexible hours

    Glu Mobile Inc.

    San Francisco, CA
    3 days ago
  •  ...The ideal candidate will have 1-3 years in a sales role, experience with fintech or payments, and a strong understanding of sales methodologies...  ...Nium’s global sales organization, emphasizing performance rewards and a supportive work environment. #J-18808-Ljbffr Nium

    Nium

    San Francisco, CA
    15 hours ago
  • $48.1k - $58.4k

     ...launched Mercury in 2019, our customer base has grown to over 200,00...  ...smart onto our Customer Support team to help us out. As a member...  ...Qualifications Have 2+ years of experience in a Customer Experience /...  ...competitive within the SaaS and fintech industry and are updated... 
    Rotating shift
    Weekend work
    Day shift

    Mercury

    San Francisco, CA
    1 day ago
  •  ...technology, underwriting, and partnerships operate in harmony to support the world’s most important industries — and the progress...  ...looking for a motivated and eager individual to join our Customer Experience team who is ready to create impactful customer experiences and... 
    Work at office

    Shepherd

    San Francisco, CA
    3 days ago
  • A leading fintech company in San Francisco seeks a Client Enablement team member to enhance customer product onboarding. The ideal candidate has 5 years in the payments industry...  ...teams, and ensuring a seamless onboarding experience for clients. Join us to contribute to... 
    Worldwide

    Airwallex

    San Francisco, CA
    15 hours ago
  •  ...Exempt We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental...  .... It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the... 
    Full time
    Work at office
    Local area
    Worldwide

    Alsco

    San Francisco, CA
    15 hours ago
  • $60k - $85k

     ...business management platform in San Francisco is seeking a Support Specialist to provide world-class customer support. The role involves troubleshooting, managing...  ...collaborating with various teams to elevate member experience. Ideal candidates have 3+ years of customer support... 

    HoneyBook Inc.

    San Francisco, CA
    3 days ago
  • $70.5k

    A modern fintech company in San Francisco is seeking an Associate Account Executive to join its sales team. In this pivotal role, you will be responsible for lead generation, sales support, and client engagement. Ideal candidates will have a Bachelor's degree and excellent... 

    Rho

    San Francisco, CA
    3 days ago
  •  ...creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San...  .... We are the best technology company for parents. We support and respect each other and celebrate each other's personal and... 
    Full time
    Flexible hours

    Sierra

    San Francisco, CA
    2 days ago
  •  ...A growing fintech company located in San Francisco is seeking a Business Development Manager...  ...and convert inbound leads into active customers for their financial solutions platform....  ...ideal candidate will have 3-5 years of experience in inbound sales and a strong understanding... 

    Aspire Inc.

    San Francisco, CA
    1 day ago
  •  ...will only be sent from @ Rippling.com addresses. About the team The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides... 
    Work at office
    Remote work
    Shift work
    3 days per week

    Rippling

    San Francisco, CA
    2 days ago
  •  ...Payments Sales Associate in the Fintech and Gaming Sales team, you will provide sales support to Payments Sales Managers (...  ...Assist in the creation and customization of client presentations to support...  ...capabilities: ~2+ years of experience in a sales, client management,... 
    Work at office

    Chase

    San Francisco, CA
    5 hours ago
  • EBANX is a global fintech founded in 2012 with a mission to be the leading payments partner...  ...for businesses and simple shopping experiences for consumers. From the beginning of our...  ...ensuring the best possible experience for customers working with EBANX. We are mapping... 
    Flexible hours

    EBANX

    San Francisco, CA
    3 days ago
  • $48.2k - $86k

     ...flexible work environment and supports employees working remotely,...  ...the Financial Institution and Fintech industry segments. We encourage...  ...of 1 year of brokerage experience is required. Minimum of 2 years...  ...telephone and email etiquette for a customer service environment.... 
    Hourly pay
    Full time
    Work at office
    Local area
    Remote work
    Flexible hours

    Newfront

    San Francisco, CA
    3 days ago
  • $22.1 - $25.97 per hour

     ...SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to...  ...to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting... 
    Contract work
    Work at office
    Local area
    Shift work

    FedEx

    San Francisco, CA
    2 days ago
  •  ...Representative in San Francisco, CA. This critical early-career role focuses on building a robust top-of-funnel pipeline for a high-growth fintech company. Ideal candidates are encouraged, and new graduates are welcomed. You will generate sales opportunities through inbound... 

    David Joseph & Company

    San Francisco, CA
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Fintech Customer Support & Experience Specialist. Be the first to apply!