Patient Service Representative - Dermatology

* Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.* Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.* Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.* Informs patients of delay in physician schedules, assists with patient comfort while delayed.* Update’s patient care team in the EHR to reflect accurate PCP* Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.* Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.* Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Update’s patient information including demographics, insurance, HIPAA forms and financial waivers.* Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.* Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.* Initiates authorization request* Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.* Completes referrals according to departmental guidelines and properly enters into the appropriate system.* Enroll patients in patient portal* Update lab/imaging/pharmacies* Performs screenings as applicable* Arrange specific patient services such as ASL interpreter, needed transportation* Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.* Actively participates in pilot programs* Performs patient outreach for AWV’s, quality lists* Manages Department Staff Inbox* Manage patient ticklers, portal requests, online scheduling requests* Completes letters as assigned (no-show/late cancellation, return to work/school)* Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.* Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.* Demonstrates the ability to adequately follow downtime procedures.* Other job duties as required.* High School Graduate or GED required. Associate Degree preferred.* Previous PSR experience preferred.* Ability to communicate in English, both orally and in writing.* Must have excellent customer service skills.* Must have the ability to organize and perform multiple tasks in a timely manner.* Knowledge of medical office and terminology preferred.* Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.* Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, #J-18808-Ljbffr