E Commerce Parts Operational Manager

Role Description

The E‑Commerce Parts Operational Manager is responsible for the end‑to‑end operational performance of the Parts digital commerce channel, leveraging Salesforce B2B Commerce Cloud. The role ensures seamless execution of pricing, content, ordering, and customer/distributor support, acting as the operational bridge between regions, distributors, and the Global AMPS Digital Commerce teams. The position plays a critical role in driving adoption, execution excellence, and continuous improvement of the digital commerce platform across regions.

Scope & Coverage

• Global role with primary responsibility for AMERICAS
• Focused on AMPS digital commerce business
• Works closely with Global AMPS, Digital CX, IT, Product, Pricing, Parts Logistics, and Regional Channel teams
• Work mode: Remote
• Travel: 20% in the US

Key Responsibilities

• Digital Commerce Platform Operations:
  • Own day‑to‑day operational readiness and stability of the Salesforce B2B Commerce Cloud solution for Parts.
  • Act as the primary operational point of contact for distributors and internal teams on platform issues (access, usability, data, ordering flows).
  • Ensure fast issue triage, coordination, and resolution with Digital Commerce, IT, and Product teams.
• Pricing & Commercial Execution:
  • Manage operational execution of pricing, discounts, and commercial rules within the commerce platform.
  • Partner with Pricing and AMPS leadership to ensure accuracy, compliance, and timely updates.
  • Monitor pricing performance and support corrective actions when issues arise.
• Content & Catalog Management:
  • Ensure parts catalog, product data, and digital content are complete, accurate, and up to date.
  • Coordinate with Product, Marketing, and Data teams to address content gaps and data quality issues impacting customer experience.
• Regional & Channel Support:
  • Support regions, distributors, and customers during onboarding, rollout, and ongoing use of the platform.
  • Capture field feedback and translate it into actionable improvements for the global digital commerce roadmap.
  • Ensure consistent operational execution while accommodating regional requirements where needed.
• Special Quotes & Non‑Standard Projects Leadership:
  • Manage and lead the team dedicated to special quotes and projects that cannot be executed through the e‑commerce platform (e.g., complex configurations, non‑standard commercial agreements, customer‑specific projects).
  • Ensure clear governance, prioritization, and efficient execution of these requests.
  • Identify opportunities to progressively industrialize or migrate eligible scenarios into digital commerce where feasible.
• Performance Monitoring & Insights:
  • Develop and maintain dashboards and operational KPIs to support AMPS channel teams in tracking adoption, performance, and plan execution.
  • Provide regular insights to leadership on risks, adoption blockers, and improvement opportunities.
• Transformation & Change Enablement:
  • Lead the operational change required as part of the shift from traditional ordering to digital‑first commerce.
  • Continue managing and transforming the existing team to align with the new digital operating model.
  • Support AMPS special projects as required, ensuring alignment with strategic priorities.

Requirements

• Bachelor’s or master’s degree in business, Marketing, Digital Commerce, or related field.
• 5+ years in e-commerce management with strong B2B focus; aftermarket or spare parts experience highly preferred.
• Expertise in Salesforce Commerce Cloud (or B2B Commerce).
• Proven success in building distributor-focused digital channels in manufacturing or industrial sectors.
• Experience gathering customer requirements and translating them into scalable digital solutions.
• Strong track record of driving adoption of digital platforms in B2B settings.
• Excellent relationship management, communication, and project leadership skills.

Key Competencies

• Distributor-focused mindset with ability to deeply understand their challenges and solve them.
• Strong collaboration skills with internal teams (Sales, Marketing, Aftermarket, Supply Chain).
• Data-driven decision making combined with empathy for customer experience.
• Strategic thinker with hands-on execution capability.
• Ability to influence across global, cross-functional teams.

Benefits

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace