Consumer Loan Processing Manager

Job Description

Job Description

Join Our Team at Harborstone Credit Union —Voted one of Washington’s Best Workplaces!

Are you ready to make a difference in the lives of others while building your own career? At Harborstone Credit Union (HCU), we’re more than just a financial institution—we’re a community dedicated to building dreams and changing lives for generations to come!

What You’ll Do:

• Lead and develop high‑impact teams responsible for all consumer loan processing and funding
• Drive operational excellence, compliance, and service delivery across multiple lending channels
• Partner cross‑functionally to strengthen member experience and support strategic growth

Key Responsibilities:

• Provide leadership, coaching, and direction to supervisors and processing teams
• Oversee end‑to‑end loan processing operations with a focus on accuracy, efficiency, and compliance
• Lead process improvements, system enhancements, and strategic initiatives

What We’re Looking For:

• A people‑first leader who builds strong teams and fosters accountability
• A strategic thinker with deep lending operations expertise
• A proactive problem‑solver who thrives in a fast‑paced, mission‑driven environment

Why Harborstone?

Our culture is built on compassion, integrity, and genuine human connection. We embrace technology, but we never lose sight of what matters most—people. Here, you'll work alongside a supportive team that values collaboration, celebrates achievements, and invests in your personal and professional growth.

• Competitive pay: $81,872.71-$122,809.07/year DOE
• 401(k) with employer match
• Medical, dental, and vision coverage
• Employer contribution toward dependent medical premiums
• Generous paid time off and holidays
• Professional development and career growth opportunities
• Employee appreciation and recognition programs
• Discounted employee financial products
• A mission-driven culture focused on helping members and communities thrive
• A collaborative, supportive culture that values work-life balance and employee well-being

Starting salary is based on experience and qualifications and will likely not exceed mid-point of range to allow for development and future increases.

Qualifications

Education:

• Bachelor’s degree or equivalent experience, Preferred
• High school diploma, Essential

E xperience:

• 5 years of experience in consumer lending operations experience in a financial institution, Essential
• 3 years of experience in leadership, Essential

Technical Skills:

• Proficiency in MS Office (Outlook, Excel, Word), Essential
• Knowledge of LOS systems and lending platforms, Preferred

Soft Skills:

• Strong communication and relationship‑building skills, Essential
• Proven ability to coach, develop, and inspire teams, Essential
• Exceptional attention to detail and analytical problem-solving, Essential
• Excellent organizational and time-management abilities, Essential

Physical Considerations

• Ability to communicate effectively in verbal, written, and electronic formats with internal and external stakeholders.
• Ability to read, comprehend, and respond to written and verbal instructions and information.
• May be required to sit or stand for extended periods, depending on job duties.
• May involve repetitive motions, including keyboarding and handling office equipment.
• May require stooping, bending, squatting, or reaching occasionally.
• May be required to lift and carry items weighing up to 20 pounds.
• Ability to navigate office environments, including walking between workstations, meeting rooms, and member service areas.
• Travel may be required as needed to support business operations and organizational needs.

FLSA: Exempt