Solutions Engineer, Post Sale

At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in person 3 days per week. In this role, you will Own technical discovery for expansion — conduct ongoing discovery within existing accounts to uncover new use cases, geographic expansion, and integration opportunities. Create technical roadmaps that map customer objectives to Anrok capabilities. Partner on account strategy — work closely with Account Managers on expansion prioritization, account planning, and QBRs. Provide technical qualification and strategic insights that inform forecasting. Lead complex implementations — drive expansion implementations including multi‑entity configurations and advanced feature deployments. Create parallel workstreams to accelerate time‑to‑value and monitor implementation health proactively. Run live technical consultations — lead troubleshooting calls and configuration sessions with confidence. Demonstrate composure during high‑pressure escalations and adapt technical depth based on your audience in real time. Be the Voice of the Customer — channel technical feedback, integration requirements, and product gaps to Product and Engineering to influence roadmap priorities. Manage technical escalations — own the Technical Solutions queue for complex configurations and troubleshooting. Maintain SLAs for response and resolution, document issues comprehensively, and elevate to Engineering with complete context. Build the playbook — create implementation guides, expansion frameworks, and reusable assets. Mentor new team members and deliver internal training as the SE function scales. What excites us 5+ years as a Solutions Engineer or Solutions Architect in SaaS Deep experience with REST APIs, webhooks, SQL, and enterprise integrations — especially in billing, financial, or compliance software You default to automation — you use AI and modern tooling to move faster, document better, and scale your impact beyond what’s possible through manual effort alone You stay calm under pressure — comfortable leading escalation calls and adapting your approach in real time You distill complex technical concepts for any audience, from engineering teams to C‑suite executives You're a fast learner who builds genuine domain expertise and proactively closes knowledge gaps You bring structure to ambiguity — whether qualifying an expansion opportunity, triaging an escalation queue, or building a process from scratch Track record of increasing scope and responsibility, ideally including in‑seat promotions You’re curious and motivated to learn new tools — you've experimented with AI in your work or on your own, you're excited about what's possible, and you've built something with it (an application, a workflow, a creative solution to a real problem) that you can walk us through. What we offer The equity upside of an early‑stage startup with the product‑market fit of a later‑stage company. Daily lunch and snacks for those working out of our office hubs. Medical, dental, and vision insurance covered 100%. One Medical membership covered, flexible sick benefits, and more. Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with. Home internet reimbursement stipend. Wellness reimbursement program. Annual team off‑sites and in‑person opportunities around our growing Anrok hubs. Home office setup stipend to ensure you have the equipment you need to thrive at work. #J-18808-Ljbffr Anrok