Key Holder/Front of House Supervisor

Job DescriptionJob DescriptionBenefits: 401(k)Bonus based on performanceCompetitive salaryDental insuranceEmployee discountsPaid time offVision insurance Key Holder / Supervisor — Fox's Deli Location: Fox's Deli Job Type: Full-Time Reports To: Owner About Us Fox's Deli is a busy, community-rooted deli known for great food and a fast-paced, high-energy front of house. We're looking for a Key Holder/Supervisor who takes ownership of the shift, keeps the front of house running smoothly, and holds the team to a high standard — even when the owners aren't in the building. Position Overview The Key Holder/Supervisor is a front-of-house leadership role responsible for opening and closing the restaurant, running shifts, and making sure our systems are followed. You're the person the team looks to when something needs a decision, and the person who notices small problems before they become big ones. Key Responsibilities Shift Leadership Run front-of-house shifts from open to close, delegating tasks and keeping the pace of service on trackStep in on the floor during rushes — expo, register, or wherever the gap isMake real-time decisions on staffing, breaks, and problem-solving without needing to escalate every issueOpening & Closing Open the restaurant: complete opening checklists, set up front-of-house stations, and ensure the store is ready before doors openClose the restaurant: complete closing checklists, secure cash and registers, ensure cleaning standards are met, and lock upServe as a keyholder with the responsibility and trust that comes with it (alarm codes, keys, safe procedures)Systems & Standards Implement and enforce established front-of-house systems (side work lists, cleaning schedules, cash handling procedures, food safety practices)Hold staff accountable to systems consistentlyFlag gaps in existing systems and suggest improvements based on what you see on the floorTeam & Customer Experience Set the tone for the shift — professionalism, urgency, and hospitalityHandle customer concerns in the moment and know when to loop in ownershipSupport onboarding/training of new front-of-house staff on systems and standardsOperations Support Monitor front-of-house inventory/supplies and flag reorder needsCommunicate shift recaps, incidents, or concerns to ownership clearly and promptlySupport scheduling coverage as needed (e.g., flagging gaps, covering call-outs) What We're Looking For Prior experience in a restaurant/deli/food service leadership role (shift lead, supervisor, or key holder)Comfortable being the most senior person in the building and making decisions independentlyStrong organizational skills — able to run a checklist-driven operationClear, direct communicator who can hold a team accountable without dramaReliable and punctualFood handler certification (or willingness to obtain)Available to work opening and/or closing shifts, including weekends Nice to Have Experience training or mentoring staffPOS system experience (Toast or the equivalent) What We Offer Competitive pay based on experienceEmployee discountGrowth opportunity within a growing, multi-location businessA real seat at the table — this is a trusted, high-visibility role