Administrative Assistant

Administrative Assistant

Position is located onsite in Houston, TX. The Administrative Assistant is responsible for being the face of the company to study participants and other guests while listening to their needs. The Administrative Assistant is the initial, positive contact point for participant encounters. This position also helps other departments to stay organized and complete tasks that allow them to focus on more advanced responsibilities. This position reports into the Site Director.

Position Responsibilities

• Answers telephone calls in a professional manner and transfer to the appropriate associate, when necessary
• Greets study participants and other guests upon arrival while being friendly and helpful
• Screens patients and visitors when they present in the main entrance following CDC Guidelines checking temperatures and asking COVID related questions
• Responsible to collect and verify all participant demographic information
• Review the study schedules to prepare for the next day's studies
• Prepare charts for each day by locating study participants charts, updating with proper paperwork, and organizing them correctly in the Nurse's Station
• Works with other departments, as needed, to provide positive participant experiences
• Clean and organize the waiting room by cleaning and sanitizing
• Re-stock refreshments in the participant waiting area
• Receives and distributes all incoming mail and coordinates outgoing mail, including courier services, postage meter account, and interoffice mail distribution
• Other duties as assigned

Requirements

Experience and Skills

• Experience in customer service, telephone, and computers or equivalent training
• Microsoft Office proficiency
• Writing and verbal communication skills
• Ability to work effectively with a team
• Ability to manage small projects personally and work independently
• Memory to retain information and know where to research answers
• Time management skills
• Organizational skills
• Detail oriented, good organizational traits
• Demonstrates strong analytical, problem-solving skill
• Self-motivated
• Must be results oriented, multi-tasking, quick learner
• Respond to the urgent needs of the team and show a strong track record of meeting deadlines

Physical Requirements

• Ability to sit, stand, walk, reach with hands and arms, and use hands along with fingers, to handle or feel.
• Ability to lift and/or move up to 25 pounds.

Education and Experience

• High school diploma or equivalent required, Associate Degree preferred
• Minimum of one year of experience with general office practices
• Experience in a health care setting preferred.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

Why JCCT?

JCCT has provided exceptional customer service to clients, volunteers, and vendors for the last 20 years. This team effort has resulted in our company getting recognized as one of the best clinical research sites in the United States.

We are actively growing through acquisition and organic growth and need high performing individuals to help support our continued success. Our clients come from all over the world to place a study at our research sites. We are proud of what we have accomplished and invite you to explore career opportunities with us. JCCT makes a promise to support, accept and respect you as an individual, in our family focused environment.

Our vision is to make a difference in our world to help improve the health and wellbeing of others through pharmaceutical research and the processes of drug development. Our impact is driven by genuine care, support and customer service provided to our employees, volunteers, and sponsors.

If you are looking for a positive work environment and the opportunity for personal growth and satisfaction, we encourage you to apply at JCCT. Qualified candidates will be contacted for interviews. Unleash your potential and apply today!

EEO

JCCT provides equal employment opportunities (EEO) to all employees and applicants. We value diversity at our company, and it is our policy to recruit, hire, and promote qualified individuals without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.