Head of Inside Sales

Head of Inside Sales

About the Company

High-growth, private equity-backed multi-site healthcare company with a rapidly expanding national footprint.

Industry
Hospital & Health Care

Type
Privately Held, Private Equity-backed

About the Role

The Company is seeking a Head of Inside Sales to lead a dynamic, sales-driven contact center that is pivotal in the patient acquisition process. The successful candidate will be responsible for transforming the existing operation into a data-driven commercial function, with a focus on optimizing the end-to-end patient acquisition funnel. This includes lead management, appointment booking, conversion, show rates, treatment acceptance, and rebooking. The role involves close collaboration with performance marketing and operations to leverage CRM platforms, AI-enabled contact center technologies, and automation for the purpose of improving conversion, increasing agent productivity, and establishing a scalable operating model. The ideal candidate will have a background in B2C, DTC, or consumer services, and will be experienced in leading high-volume, consultative sales organizations. Key responsibilities for the Head of Inside Sales include owning the patient acquisition engine, establishing and managing key performance metrics, and building a high-performing remote inside sales organization. The role requires a leader who can modernize commercial operations, establish performance discipline, and drive continuous improvement through data-driven decision-making. The candidate should have a strong analytical and operational mindset, be adept at building and scaling remote sales teams, and have a proven track record in performance management, incentive design, and coaching. A deep understanding of lead management, conversion optimization, and customer acquisition funnels is essential, as is the ability to thrive in a fast-paced, entrepreneurial environment.

Functions

• Sales/Revenue