Technical Product Manager

Role Description

The Technical Product Manager – IT Operations & Security serves as the primary delivery lead for the Operations workstream of a large federal technology program. This workstream encompasses approximately 15 active and planned initiatives spanning:

• Infrastructure modernization
• Secrets and privileged access management
• Application enhancements required to comply with agency-wide technology mandates

Projects within this workstream span a diverse technology environment, including:

• Linux and Windows server infrastructure
• Oracle databases
• Salesforce
• MuleSoft integrations
• AWS Lambda-based serverless components

The Technical Product Manager does not need to be a hands-on engineer in each of these technologies but must be technical enough to:

• Understand their role in the environment
• Ask informed questions of technical leads
• Evaluate staffing needs and candidate qualifications
• Factor their complexity and interdependencies into roadmap, staffing, and cost decisions

This role owns the roadmap and prioritization of the Operations portfolio, working hand-in-hand with the VA Operations lead to:

• Sequence work based on return on investment, risk, dependencies, and mandates originating from other parts of VA
• Balance active delivery with forward planning, staffing, and stakeholder management

The Technical Product Manager builds and maintains a trusted, collaborative relationship with the VA Operations lead, translating client priorities into an actionable roadmap and staffing plan. This individual is technical enough to:

• Evaluate resumes and assess the qualifications of infrastructure, security, and DevSecOps engineers proposed for project staffing
• Partner with technical leads to validate approach and level of effort

The role also contributes directly to business development by:

• Helping shape cost proposals for new Operations projects
• Bringing forward lessons learned, estimating assumptions, and staffing models from prior engagements

Success requires:

• Strong program and project management discipline
• The judgment to manage cross-portfolio impacts on the broader program's other technology products
• The interpersonal skill to keep a demanding federal client, delivery teams, and internal leadership aligned

Qualifications

• Bachelor's degree and 7 years of relevant experience managing technology products and/or projects
• An additional 2 years of experience with an Associate's Degree
• An additional 4 years of experience with a high school diploma
• PMP, CSM/PSM or equivalent project/product management certification

Requirements

• Demonstrated experience managing infrastructure, security, or IT operations-focused technology projects (e.g., cloud migration, identity/access or secrets management, network or systems upgrades)
• Working familiarity with enterprise technology environments comparable to this program's stack, such as:
• Linux and Windows server administration
• Relational databases (e.g., Oracle)
• Salesforce
• Integration platforms (e.g., MuleSoft)
• AWS serverless services (e.g., Lambda)
• Experience building and maintaining a product/project roadmap and prioritizing a multi-project portfolio based on ROI, risk, and stakeholder input
• Experience managing multiple concurrent projects (3 or more) with competing timelines, dependencies, and resource constraints
• Experience reviewing technical resumes and assessing candidate qualifications for infrastructure, security, or engineering roles, in partnership with technical leads
• Experience contributing to cost proposals, estimates, or statements of work, including incorporating lessons learned from prior projects
• Strong working knowledge of Agile delivery practices and tools such as Jira and Confluence
• Excellent verbal and written communication skills, with demonstrated ability to build trusted relationships with client stakeholders
• Strong analytical, organizational, and problem-solving skills, with the ability to manage ambiguity and shifting priorities
• Ability to assess and communicate the impact of decisions across a broader program of related technology products

Preferred Qualifications or Skills

• Experience supporting the Department of Veterans Affairs (VA) or other federal government clients
• Familiarity with CyberArk or other Privileged Access Management (PAM) and secrets management platforms
• Direct experience managing or delivering projects involving Salesforce, MuleSoft, Oracle databases, or AWS Lambda/serverless architectures
• Experience navigating VA (or other federal agency) technology mandates, compliance requirements, or ATO processes
• Experience with cost estimation, basis of estimate (BOE) development, or federal proposal support
• Background in infrastructure, cloud (e.g., AWS), network, or security engineering prior to moving into product/program management
• Experience managing subcontractor or vendor relationships in support of project delivery
• Familiarity with DevSecOps practices and CI/CD or infrastructure-as-code concepts

Position Details

• Employment type: Full-Time, W2
• Location: 100% Remote (US-based)
• Hours: 40 hours/week with availability during core business hours of 8am–5pm ET
• Start date: ASAP
• Eligibility: Must be eligible to obtain a Public Trust clearance

Benefits

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off
• Pet Insurance