Principal Account Executive

The Lead Account Executive provides essential operational support for business partners. This includes project managing partner and product onboarding, as well as training partners on our proprietary tools and systems. The individual in this role will lead operational projects focused on implementing new products, releases, and solutions, while also resolving escalated customer issues. Furthermore, the role is responsible for managing operational relationships with complex and large partners, actively managing risk, and escalating any customer-impacting issues to management within day‑to‑day responsibilities. Responsibilities Lead strategic department projects while supporting broader company initiatives Identify departmental improvements and provide guidance on client‑impacting issues, focusing on holistic solutions across multiple clients Coach and mentor peers Coordinate and facilitate training for both new and existing Account Executives Manage unique, complex partners of strategic importance to the network Serve as a Subject Matter Expert on authorization and settlement applications, as well as other internal systems and tools Basic Qualifications High School Diploma, GED or equivalent certification At least 6 years of payments industry experience within financial services Preferred Qualifications Bachelor’s Degree in Business, Finance, Information Technology, Engineering 8+ years of payments industry experience within financial services Experience influencing key stakeholders, executive level clients or internal business partners At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $151,900–$173,400 for Principal Account Executive Houston, TX: $138,100–$157,700 for Principal Account Executive Riverwoods, IL: $138,100–$157,700 for Principal Account Executive Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. #J-18808-Ljbffr