Office Services Coordinator

Job Description

Job Description

Office Services Coordinator – Parent Information Network (PIN)

Location: Parent Information Network
Hours: Monday - Friday 9:00am-5:00pm
Salary Range: $24-$26/Hr
FLSA Status: N-$on‑Exempt

BAMSI has been “bringing people and services together” since 1975. Through the Parent Information Network (PIN), we support families raising children with emotional, behavioral, and mental health challenges. PIN provides education, advocacy, and connection to resources, empowering families to navigate complex systems and strengthen their support networks.

• Time Off – Combined vacation, personal, and cultural holiday
• Paid holidays
• Specialized Paid Trainings
• Health and Dental Insurance (based on eligibility)
• 403B plan with discretionary match
• Wellness Activities
• Employee Assistance Program
• Career Development Opportunities
Benefits vary based on position and scheduled hours.

• Mission‑Driven Work: Support families and programs that make a real difference in the community
• Team Environment: Work closely with program leadership and staff in a collaborative setting
• Variety & Growth: Engage in a dynamic role combining administrative, communication, and program support
• Community Impact: Help connect families to essential resources and services

The Office Services Coordinator provides essential administrative and operational support to the PIN program while serving as a central point of contact for staff, families, and community partners.

• Assist Program Director, Educational Consultant, and staff with data collection, compilation, and analysis
• Prepare correspondence, reports, memoranda, and program materials in a professional and confidential manner
• Maintain filing systems and program databases, ensuring accuracy and organization
• Record program data and documentation for billing and reporting using Excel
• Maintain office equipment, order supplies, and ensure a clean, organized reception area
• Provide courier services for the program

• Greet and direct visitors, families, and staff in a professional and courteous manner
• Serve as the primary contact for reception and telephone communications
• Assist families and staff with accessing resources and navigating program services
• Maintain and promote the program resource center

• Assist with program budgeting, billing documentation, and financial tracking
• Act as Financial Officer for the program
• Prepare for staff meetings and record/transcribe meeting minutes
• Distribute and track consumer satisfaction surveys for DMH and BAMSI
• Coordinate childcare worker scheduling
• Assist with planning and organizing program events and activities (including occasional evenings/weekends)

• Serve as lead editor for program e‑newsletter
• Maintain and update website content
• Create program materials such as flyers, calendars, and outreach materials using Canva/Publisher
• Support community outreach and awareness efforts

• Assist staff and families with agency/program policies and procedures
• Follow all BAMSI policies, procedures, and safety standards
• Perform additional duties as assigned

Education & Experience:
• Minimum of 3–5 years of administrative assistant experience required
• Experience in human services or working with families strongly preferred

Skills & Qualifications:
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of PowerPoint, Canva, and Publisher preferred
• Strong organization, multitasking, and time management skills
• Excellent written and verbal communication skills
• Ability to work in a fast‑paced, high‑visibility, confidential environment
• Strong customer service and interpersonal skills
• Ability to work both independently and as part of a team

Additional Requirements:
• Professional, friendly, and courteous demeanor
• Understanding of the needs of families with children experiencing emotional or behavioral challenges preferred
• Ability to operate standard office equipment (copier, fax, etc.)