Clerical Support Staff (OFFICE ASSOCIATE Opt 2)

Search by keyword (e.g. County, Job Title etc.) Select how often (in days) to receive an alert: Clerical Support Staff (OFFICE ASSOCIATE Opt 2) We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at View email address on click.appcast.io or call View phone number on click.appcast.io for further information and to request or discuss an accommodation. Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials . Job Requisition ID: 57941

BPIS: 11188

Opening Date: 08/11/2026 Closing Date: 08/25/2026 Agency: Department of Healthcare and Family Services Class Title: OFFICE ASSOCIATE - 30015 Skill Option: Keyboarding Bilingual Option: None Salary: Anticipated starting salary $4,144/mo ; Full salary range $4,144 - $5,429/mo Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: RC014 Clerical Employees, AFSCME Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview: The Department of Healthcare and Family Services, Division of Finance, Bureau of Collection Services is seeking to hire clerical support staff to perform a variety of specialized clerical duties pertaining to the Worker’s Compensation Program, Personal Injury Program, and Liens and Estates claims. This position will access and process Personal Injury, Worker’s Compensation, and Liens and Estates requests , and review medical and financial information to substantiate the Department’s Worker’s Compensation subrogation claim and Personal Injury lien notice. The clerical support staff also processes all incoming mail, enters data, processes statistical reports, creates electronic and hard copy files, files documents, and responds to inquiries. The ideal candidate will demonstrate good verbal and written communication skills and display motivation and initiative. The preferred candidate will exhibit the ability to plan, prioritize, and follow up on tasks to ensure such are completed accurately and timely to achieve set goals. HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including: Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) Health, Life, Vision, and Dental Insurance Pension Plan Deferred Compensation Program and other pre‑tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually. New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. Employees earn (3) paid Personal Days annually. (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well‑being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer. Essential Functions Under direction, serves as Clerical Support Staff for the Department of Healthcare and Family Services (HFS),Division of Finance, Bureau of Collection Services by performing a variety of specialized clerical duties pertaining tothe Worker’s Compensation Program, Personal Injury Program, and Liens and Estates claims. Accesses and processes Personal Injury (PI), Worker’s Compensation (WC), and Liens and Estates requestsfrom the general mailbox, incoming mail, and faxes. Reviews medical and financial information to substantiate the Department’s Worker’s Compensation subrogationclaim and Personal Injury lien notice. Processes all incoming mail and ensures such is distributed to the appropriate staff or program. Acquires ledgers for related Personal Injury, Worker’s Compensation, or Liens and Estates cases. Enters data and processes statistical reports. Creates electronic and hard copy files, files documents, and responds to inquiries. Performs other duties are required or assigned which are reasonably within the scope of the duties enumeratedabove. Minimum Qualifications Requires knowledge, skill, and mental development equivalent to the completion of high school and two (2) years of officeexperience. Requires the ability to keyboard accurately at 45 words per minute. Conditions of Employment Requires completion of a background check and self-disclosure of criminal history. Requires the ability to utilize and maintain state issued equipment such as a laptop. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. Work Hours: Monday - Friday 8:30 a.m. to 5:00 p.m. Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704 Work County: Sangamon Email: View email address on click.appcast.io Posting Group: Office & Administrative Support This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: #J-18808-Ljbffr State-of-Illinois