Customer Care Specialist
$22 per hourLHH
Customer Care Specialist
Customer Care Specialist Mesa, AZ | $22/hr. Full-Time | Customer Service | Call Center | Career Growth Opportunity
We are partnering with a rapidly growing, industry-leading organization to hire a Customer Care Specialist in Mesa, AZ. This is not your typical call center rolethis team is focused on your long-term success, offering a structured training program designed to help you become an expert and build a lasting career. If you have a passion for helping others, enjoy problem-solving, and thrive in a fast-paced environment, this is a great opportunity to join a team that truly invests in your growth.
About the Role
As a Customer Care Specialist II, you will support customers with inquiries related to tolls and violations connected to rental vehicles. You'll be responsible for delivering accurate, timely, and empathetic service while working toward first-call resolution.
Key Responsibilities
- Provide high-quality customer support to resolve inquiries related to tolls and violations
- Handle inbound customer interactions with professionalism, empathy, and accuracy
- Utilize internal tools and systems to research and resolve issues efficiently
- Strive for first contact resolution while maintaining attention to detail
- Build and maintain knowledge of products, services, and processes
- Communicate clearly across phone and written interactions
- Meet established performance goals including productivity, quality, attendance, and customer satisfaction
- Support additional responsibilities as needed
What We're Looking For
- High School Diploma or GED required
- At least 1 year of customer service experience (call center experience preferred)
- Strong computer skills with the ability to multitask across multiple systems
- Typing speed of 30+ WPM
- Excellent communication and interpersonal skills
- Ability to work effectively with diverse customers and personalities
- Bilingual Spanish is a plus
Schedule
- Must be flexible to work within business hours:
- MondayFriday: 8:30 AM 8:30 PM (aligned to EST operations)
- Saturday: 10:00 AM 5:00 PM
Why Apply?
- Competitive pay at $22/hour
- Structured, hands-on training program with layered learning
- Clear path for career growth and advancement
- Supportive, team-oriented environment
- Opportunity to build valuable customer service and problem-solving skills
Vacancy posted 17 hours ago
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