Senior Account Manager

Our Culture Quantum Metrics number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. About the Role Become a key leader within our Account Management and Customer Success organization as a Senior Account Manager. You will play a pivotal role in fostering deep, strategic partnerships with our key enterprise clients, ensuring their retention, continued success and driving significant account growth and expansion. Working closely with Customer Success Managers and collaborating with our Sales, Product, and Marketing teams, you will be instrumental in identifying and capitalizing on opportunities to expand our most valuable customer relationships. Your ability to understand complex business challenges, articulate the strategic value of our solutions, and build strong executive-level relationships will be critical in driving customer advocacy and providing invaluable insights to our internal teams. Responsibilities Lead Strategic Customer Partnerships: Serve as the primary point of contact for key enterprise accounts, building and nurturing strong, executive-level relationships based on trust and mutual success. Drive Strategic Growth Initiatives: Collaborate closely with Sales leadership to identify, develop, and execute strategic account plans focused on significant expansion opportunities and increasing customer lifetime value. Manage and Exceed Growth Targets: Take ownership of account renewal and expansion goals, providing accurate forecasting and developing proactive strategies to consistently exceed targets. Successfully negotiates contracts and renewals driving renewal growth and retention. Develop and Implement Account Plans: Create and execute comprehensive account plans in collaboration with the broader Customer Success and Sales team, ensuring clients achieve their critical business outcomes and realize the full value of our solutions. Conduct Executive-Level Strategic Reviews: Lead regular Quarterly Business Reviews (QBRs) with executive and C-suite client stakeholders, demonstrating the strategic alignment and impact of our solutions on their overarching organizational objectives. Maintain Internal Visibility: Regularly update our internal systems with accurate and insightful information regarding account health, renewal status, and growth opportunities, providing clear visibility for executive leadership and cross-functional teams. Regularly engage with the internal Executive Team on risk, opportunities and key initiatives. Champion Strategic Customer Advocacy: Proactively identify and cultivate opportunities for customer advocacy, including executive-level case studies, speaking engagements, and webinar participation. Drive Customer-Led Growth: Educate executive stakeholders on the value of new features, advanced use cases, and enterprise-level integrations, ensuring they maximize the benefits of our evolving platform. Requirements Educational Foundation: Bachelor's degree in Business Administration, Management, or a related field Strong Project & Workflow Management Skills: Proven ability to develop and execute strategic plans, manage complex projects with executive oversight, maintain excellent organization, and demonstrate a high level of strategic thinking and attention to detail. Executive Communication and Presentation Abilities: Strong verbal, written, and presentation skills with the ability to articulate strategic value propositions and influence executive-level stakeholders. Extensive Experience in Enterprise Account Management: 7+ years of progressive experience successfully managing and growing relationships with large, complex enterprise clients at the strategic level. Solutions-Focused and Collaborative Approach: Demonstrated ability to take a proactive, solutions-oriented, and collaborative approach to addressing complex issues both internal and externally. Growth-Oriented and Coachable: Eagerness to learn and be coached, with a proactive approach to sharing both successes and learnings with peers to foster collective growth. Demonstrable Executive Communication and Influence: Proven ability to communicate effectively, present confidently, and influence key stakeholders at all levels within an organization, including executive and C-suite leaders. Proficient in multitasking: Demonstrated ability to manage multiple account initiatives simultaneously while maintaining a high degree of accuracy and attention to detail. Consistent Track Record of Exceeding Growth Targets: Proven history of consistently meeting and exceeding individual customer retention and expansion goals. Travel Agility: Ability to travel as needed (approximately 20-30% of the time, or two to three times per month) for client engagements and executive-level industry events as needed. $110,000 - $130,000 a year Recruitment Process Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest. Recruiter Screen (30 minutes) Hiring Manager Interview (45 minutes) Language Interview (30 minutes) VP Interview (30 minutes) Chief Customer Officer Interview (30 minutes) CEO Interview (30 minutes) Perks and Benefits This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program. Discounts on Pet Insurance 401k (with employer match) and Options / Equity 13 company holidays Unlimited Paid Time Off Sick leave Parental/Adoption Leave In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building. Promotional opportunities Rewards and recognition programs Robust onboarding and training program One-time stipend for work-at-home employees Monthly business expense stipend Flexible work environments Employee Discount Program (Perks at Work) Employee Referral Program Lead Referral Program MacBook and awesome swag delivered to your door Encouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) About Quantum Metric As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.comemail address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to View email address on click.appcast.io. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote #J-18808-Ljbffr