Administrative Associate

Administrative Associate

The Operations division is a team that is tasked with providing an exceptional campus environment to the faculty, staff, students, and visitors of SCU. We are successful as a team when we:

• Put the needs of our customers first
• Constantly improve and innovate the way we conduct business
• Construct a positive work environment that allows our team to work together and thrive

We focus on our customers by emphasizing availability and providing professional, dependable service. We improve and innovate our business through performance analysis, leveraging technology, and employee training. Finally, we construct a positive work environment by emphasizing the importance of teamwork and communication. We expect all members of our team, new and veteran alike, to advance the ultimate goal of providing an exceptional campus environment.

The Administrative Associate is responsible for maintaining high levels of customer service to University Operations by managing inventory processes, purchasing inventory, and identifying more effective methods that improve customer service and operational efficiency. This position ensures adequate inventory levels of materials and supplies are maintained and available to meet Operations and campus maintenance service requirements. and actively participates in the daily operations of the stockroom. The Administrative Associate maintains the AIM database system to ensure inventory data and reporting for stock items are accurate and current. Additional responsibilities include ensuring effective inventory and asset loss, control and safety processes are maintained and followed. The Administrative Associate manages purchasing of inventory, researching pricing and materials and invoice payment processes. An important goal of the department is providing professional and responsive customer service to all University Operations employees.

Primary point of contact for Operations teams for stock and non-stock parts needed to support maintenance and repair needs. Deliver responsive customer service to meet the service needs and stock requirements of the University Operations Division and the campus in general.

Order and purchase stock and non-stock materials & supplies to maintain adequate levels to meet the Facilities Department maintenance and service requirements.

Payment of invoices for stock and non-stock materials purchased.

Inventory control for items carried in stock, maintaining inventory data in AIM database.

Follow and maintain safety compliance policies and standards for the warehouse area.

Provide backup support as needed for other Operations areas such as Mailing and Post Office.

Specific Responsibilities

• Assist customers ordering stock and non-stock parts in AIM as needed.
• Assist customers to identify parts and locations as needed.
• Assist customers in using technology to order parts as needed.
• Assist customers to locate and check tools in/ out as needed.

Deliver responsive customer service to meet the service needs and stock requirements of the University Operations Division and the campus in general.

• Assure that service delivery to customers is responsive, courteous and efficient.
• Evaluate the needs of Stockroom customers to determine ongoing optimal customer service.
• Maintain regular, ongoing communication with Supervisors and key Facilities/Operation personnel to assess current customer service needs and future requirements.
• Create and maintain reports as needed for weekly orders and for seasonal or historical requests.

Purchasing materials/supplies to maintain adequate levels to meet the Facilities Department maintenance and service requirements

• Have a working knowledge of the materials and the correct stock levels needed to support regular operational maintenance and seasonal service demands.
• Purchase stock items to meet requirements for ongoing maintenance, preventative maintenance and seasonal projects and maintenance programs.
• Purchase non-stock items requested and maintain communication with the requester about the order and delivery status.
• Maintain relationships with current vendors and evaluate pricing and/or future vendors as needed.
• Create and manage Purchase Orders in AIM for inventory items to track accurate quantity and correct items are received. Manage issues with defects, damage or backorders as needed.
• Coordinate with Purchasing department as needed to consolidate spending with key suppliers and realize savings.

Invoice payment processes

• Accurately process invoices for payment in AIM and interface to Accounts Payable that meet vendor payment terms.
• Ensure supplier term accounts are current and maintain communication with key suppliers about invoices and payment status.
• Manage company issued purchasing card transactions to ensure reports are submitted by deadlines.

Inventory control for items carried in stock and maintaining inventory in AIM computer database of all items

• Maintain and manage stock and non-stock inventory on an on-going basis, including evaluation and assessment of items carried.
• Maintain part location information system and bin locations as needed for new or relocated parts.
• Oversee the inventory receiving and stocking processes, minimize backlogs and assist as needed to ensure stock items are available when needed.
• Ensure reported inventory quantity and cost information is accurate. Oversee regular process for periodic inventory cycle and inventory counts to ensure quantities on hand match the system quantities.

Provide backup support as needed for other Operations areas such as Mailing and Post Office during absences or seasonal peak periods.

Other duties as assigned.

Recommends initiatives and implements changes to improve quality and services.

Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

Maintains contact with customers and solicits feedback for improved services.

Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

Researches and develops resources that create timely and efficient workflow.

Prepares progress reports; informs supervisor of project status; and deviation from goals.

Ensures completeness, accuracy and timeliness of all operational functions.

Prepares and submits reports as requested and required.

Develops and implements guidelines to support the functions of the unit.

Knowledge of computer database systems and prior experience with inventory control software required.

Proficiency in Microsoft Word, Excel, and Access.

Excellent organizational and detail skills.

Well-developed interpersonal skills with an emphasis on exceptional customer service. Ability to work with all level employees in a fast-paced environment.

Strong interpersonal skills, flexibility and discretion.

Ability to handle multiple service requests on a repeated basis.

Ability to manage appropriate inventory levels with a great deal of independent decision making and minimal supervision.

Bachelor's Degree or equivalent combination of education and/or experience

Degree in Purchasing, Supply or Materials Management, Inventory Control, and/or Management and Supervision preferred.

Minimum three years directly related Stockroom/Inventory experience

Considerable time is spent at a desk using a computer terminal.

May be required to travel to other buildings on the campus.

May be required to occasionally travel to outside vendors or suppliers.

May require manual material handling activities associated with warehouse operations including bending, stooping, climbing ladders and the ability to lift up to 40 pounds.

No Flexible Work Arrangement: This position is primarily performed on-site at Santa Clara University. The position requires regular, in-person presence on campus to support operational, departmental, and/or service needs.

Indoor office environment with a customer service counter that may include frequent interruptions.

Includes Warehouse area requiring PPE such as safety shoes and glasses.

Warehouse area may include chemicals related to Operations maintenance.

Outdoor work in the Facilities yard area as needed.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at

Clery Notice of Availability

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