Senior Account Manager

Job details


Job Role


Associate Engagement Manager


Work Location


San Jose, CA


State / Region / Province


California


Country


USA


Domain


Global Markets


Interest Group


IBPO USA


Company


IBPO USA


Requisition ID


150151BR

Account Manager
Account Manager - Client Services


In this role, you will generate leads through various sources and channels available. Anchor meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners. Research and provide analysis on all key accounts to attain an understanding of needs, develop organization charts/structure for all key accounts. Identify the right team internally and for meetings, identify the right external partners (based on fitment, market presence, internal capabilities etc). Provide intelligence on competition, figure out target price, help get internal approvals and provide inputs to model/solution and provide content as is necessary. Negotiate teaming agreements and prices with external partners. Negotiate MSA terms and conditions. Effectively handover the project to delivery for execution. Develop account plan, relationship map, signs off on SOWs.


Responsibilities:

• Business Planning organization and at unit level
• Sales Planning and Review. Market Development
• Customer Prospective and opportunity identification.
• Proposal Development, Negotiation and closures.
• Account Planning and reviews. Account operations and relationship management.

Qualifications:
Basic

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 7+ years of experience, with strong sales/relationship management/account management experience.
• If a Master's degree has been completed, then a minimum of 5 years' experience related to the job description is required

Preferred Qualifications:

• Experience handling sales or related roles
• Strong Knowledge of Supply chain & Service desk domain.
• Communication Skills and ability to coordinate with various internal and external divisions for work
• Analytical skills
• Leadership skills

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.


Work Model:
This role is a remote role within the US, with the option to work from home or local office when not at a client site. This role requires business travel to be onsite at the client's office, as necessary.


About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.