Administrative assistant

Position Overview We are seeking an independent, highly organized Administrative Assistant / Telehealth Coordinator to facilitate access to care for patients seeking telehealth appointments. Reporting directly to the Manager of Access Services, you will serve as the primary point of contact for telehealth inquiries, guiding patients through the intake process, and partnering with clinical leaders to ensure a seamless patient experience. Key Responsibilities Patient Intake & Registration: Process patient inquiries and convert them into registered patients. Obtain and verify required demographic information, insurance details, and medical reports. System Management: Register patients in the Electronic Health Record (Care Connect) and the department's online CRM (Salesforce). Organize and upload medical records to Epic via ICAP. Triage & Scheduling: Review medical records and triage cases to the most appropriate physicians. Outreach to clinics and providers to coordinate the scheduling of telehealth appointments. Patient Care Coordination: Attend telehealth appointments, assist with requested follow-ups, and collaborate with case managers as needed. Communication: Serve as the patient's primary point of contact. Document and clearly communicate status updates and progress. Cross-Functional Collaboration: Partner with Patient Navigation, Business Services, local clinical and operational leaders, and international partners to ensure smooth program operations.| Program Improvement: Identify areas for operational improvement and help create or refine new processes and procedures. Provide ongoing administrative, regulatory, and operational support for telehealth programs. Required Qualifications & Experience Clinical Experience: A minimum of 6 months of previous clinic or healthcare administration experience is preferred. Software Proficiency: Prior experience using Care Connect (or similar Epic EHR systems) is required. Familiarity with Salesforce is highly beneficial. Skills: independent work ethic, excellent organizational skills, and a high level of customer service when communicating with patients and clinical staff.

salary: $31.32 - $31.33 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Patient Intake & Registration: Process patient inquiries and convert them into registered patients. Obtain and verify required demographic information, insurance details, and medical reports.
System Management: Register patients in the Electronic Health Record (Care Connect) and the department's online CRM (Salesforce). Organize and upload medical records to Epic via ICAP.
Triage & Scheduling: Review medical records and triage cases to the most appropriate physicians. Outreach to clinics and providers to coordinate the scheduling of telehealth appointments.
Patient Care Coordination: Attend telehealth appointments, assist with requested follow-ups, and collaborate with case managers as needed.
Communication: Serve as the patient's primary point of contact. Document and clearly communicate status updates and progress.
Cross-Functional Collaboration: Partner with Patient Navigation, Business Services, local clinical and operational leaders, and international partners to ensure smooth program operations.|
Program Improvement: Identify areas for operational improvement and help create or refine new processes and procedures. Provide ongoing administrative, regulatory, and operational support for telehealth programs.

Skills

• Care Connect
• clinic experience
• register patients

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.