Virtual Member Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Virtual Member Support Specialist based in United States.

This is a fully remote opportunity focused on delivering exceptional support to members and clients.
You’ll serve as a trusted point of contact, answering questions and helping people understand their available benefits and services.
The role combines customer service, relationship building, problem-solving, and clear communication.
You’ll interact with clients virtually, support enrollment activities, and ensure a smooth and professional experience.
No prior insurance experience is required, with structured training, coaching, and mentorship provided.
The environment is collaborative and designed to support professional development and long-term career growth.
Strong performers can pursue additional responsibilities and leadership opportunities in a flexible remote setting.

Accountabilities:

• Connect with clients virtually through Zoom and other online platforms to provide responsive, professional member support.
• Answer questions about available benefits, services, and coverage options, explaining information clearly and accurately.
• Guide clients through enrollment processes, applications, and required documentation.
• Build trusted, long-term relationships through attentive communication, professionalism, and personalized service.
• Maintain accurate client records and complete timely follow-up communications.
• Resolve member concerns efficiently while maintaining a high standard of customer experience.
• Collaborate with remote teammates to ensure consistent, seamless support throughout the client journey.
• Participate in ongoing training, coaching, and professional development programs to strengthen customer service and communication capabilities.

Requirements

• Excellent verbal and written communication skills, with the ability to explain information clearly and build rapport with a diverse range of clients.
• Strong customer service, relationship-building, problem-solving, and organizational skills.
• Positive, professional, service-oriented attitude with a genuine willingness to help others.
• Ability to work independently, manage time effectively, and stay organized in a fully remote environment.
• Strong multitasking skills and the ability to adapt to changing priorities.
• Coachability, initiative, and commitment to continuous learning and professional development.
• Previous experience in customer service, call center support, retail, hospitality, healthcare, administrative support, client relations, or account management is beneficial but not required.
• No prior insurance experience is necessary; comprehensive training and mentorship are provided.
• Must be at least 18 years old and legally authorized to work in the United States.
• Must have access to a computer or laptop, reliable high-speed internet, webcam and microphone capabilities, and a quiet, professional workspace.

Benefits

• 100% remote work from within the United States.
• Flexible work environment supported by modern virtual collaboration technology.
• Weekly compensation with opportunities for performance-based bonuses and recognition.
• Structured onboarding, comprehensive training, ongoing coaching, and mentorship.
• Performance-based career advancement with opportunities to progress into leadership and management roles.
• Medical reimbursement program for eligible representatives.
• Company-provided life insurance.
• Leadership development opportunities and professional growth programs.
• Recognition programs and potential incentive travel opportunities.
• Access to virtual technology and resources designed to support remote performance and collaboration.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.