Account Manager

Job Description

About Practice Growth Co

We're a healthcare marketing agency. We run SEO and paid advertising for medical, dental, and specialty practices across the U.S. - independent practices where marketing directly determines whether the schedule fills. We're a small, senior, fully remote team, and we're growing.

About the Role

We're hiring a Client Account Manager to own client relationships end-to-end. You'll be the primary contact for a growing book of healthcare practices, leading strategy conversations, presenting results, and ensuring every account is moving in the right direction.

This is a client-facing strategy role, not a production role. Our SEO specialists, paid ads manager, content writers, designers, and developers handle execution. You decide what they're working toward, review what they produce, and own the relationship and the outcome.

You'll build your book from the ground up: every client we sign after your start date becomes yours. At our current pace, you'll be managing roughly 20 practices within six months.

What You'll Do

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• Serve as the primary point of contact for your accounts - weekly calls during a client's first 30 days, monthly strategy calls after that
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• Set the strategic direction for each account and brief the specialists who execute it
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• Present monthly performance in the terms practice owners care about: new patient volume, lead quality, cost per acquisition
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• Review all client-facing work - reports, content, creative, landing pages — before it's delivered
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• Monitor account health proactively and raise issues with a solution already underway
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• Own client retention and identify accounts ready to expand their programs
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• Ensure client-facing work meets healthcare compliance standards for patient privacy, medical claims, and advertising platform policies
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What You Bring

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• 2-3+ years managing client relationships at a marketing agency or comparable client-service environment
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• Ability to lead a strategy conversation with a business owner and defend a recommendation
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• Working fluency in SEO and paid advertising - you don't need to build campaigns, but you need to read performance data and explain it credibly
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• A track record of retaining and growing accounts
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• Strong written communication; much of the relationship is built over email
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• Highly organized and self-directed in a remote environment
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Nice to Have

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• Experience marketing for healthcare practices - medical, dental, med spa, veterinary, or specialty
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• Familiarity with Asana, SEMrush, Google Search Console, Google Analytics, Looker Studio, or GoHighLevel
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• Working experience with Claude and automation
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• Working knowledge of healthcare advertising compliance (HIPAA, medical claims, Google, and Meta health category restrictions)
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Compensation & Benefits

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• $60,000–$70,000 total compensation, depending on experience - base salary plus a performance bonus tied to client retention
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• Health insurance
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• Fully remote with flexible hours
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• Paid time off
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