Account Manager

Job Description

Nanosonics is seeking an Account Manager. This is a remote role - must reside in Stamford, CT / greater suburban NY, metro area between NY and Boston

We improve the safety of patients, clinics, their staff and the environment by transforming the way infection prevention practices are understood and conducted and introducing innovative technologies that deliver improved standards of care. Nanosonics is a company that specializes in the development of innovative solutions for the automated reprocessing of reusable medical devices.

Today, Nanosonics has a global presence with offices across Australia, Canada, the United States of America, Europe, the United Kingdom and Japan. Global HQ is located in Macquarie Park, Sydney, where all Research & Development, Manufacturing and Corporate functions reside. The US Corporate HQ is located in Indianapolis, IN.

The Account Manager is responsible for driving sales growth and customer success within an assigned territory by promoting Nanosonics' products and services across the healthcare market. This role serves as the primary point of contact for customers, leading all aspects of the sales process from prospecting and lead generation through implementation, account management, and ongoing customer support. Working within a collaborative POD-based sales model, the Account Manager develops and executes territory plans, builds strong relationships with healthcare stakeholders, identifies new business opportunities, and delivers consultative solutions that support infection prevention initiatives. Success in this role requires strong business acumen, relationship-building skills, and the ability to collaborate cross-functionally to achieve sales objectives, enhance the customer experience, and drive sustainable territory growth.

PRIMARY OBJECTIVES & AUTHORITY (INCLUDES DELEGATION):

• The Account Manager is responsible for sales of Nanosonics products and service within assigned territory and directs the local market activity from lead generation to customer experience.

• Increase sales growth with team based POD approach to the customer.

• Meet or exceed sales quotas while maintaining territory expenses at or below budgeted levels.

• Facilitate and consult with customers for in-service and product service needs within the territory

and coordinate efforts with other stakeholders.

• Regularly report specific territory activities, business growth, quality improvement opportunities,

territory concerns and competitive activity to management.

• Assist in collection of market data. Suggest product enhancements and full infection prevention

application development opportunities.

• Initiate sales processes by scheduling appointments, making initial presentations, and understanding customer requirements. Build trust with client accounts explaining product and service capabilities, and successfully overcoming objections.

• Manage territory issues and opportunities via strong business planning and accelerate through

focused collaboration. Close interaction with Nanosonics sales leadership and the development of productive business relationships with key thought leaders and key accounts.

SPECIFIC RESPONSIBILITIES:

▪ Consult customers regarding operation of the Company’s products and maintain general after-

sales non-technical support. Directs and coordinates with POD team (Inside Sales, Clinical Apps Spec)

▪ Coordinate with sales management on proposal preparation and submission to clients.

▪ Assist clients in the evaluation of their current situation, assemble proposals, assist in evaluation of proposals and close sales.

▪ Respond to customer enquiries covering technical, logistical, and general support including installations and in-services when necessary.

▪ Assist customers in appropriate use of products and investigate client problems.

▪ Maintain accurate customer databases and current opportunity pipeline, log all activities in SFDC.

▪ Gather and report on current marketplace information on pricing, products, and Infection

Prevention techniques.

▪ Prepare territory plans and provide status of account development, trends, and action plans.

▪ Call on all target accounts with a frequency sufficient to ensure account penetration, sales growth and repeat business within a specified geographic territory. Goal: 2-3 new demos per week.

▪ Identify and quickly capitalize on new sales and business development opportunities within

his/her territory.

▪ Maintain acceptable customer pricing for Nanosonics products within established guidelines.

▪ Direct pod resources to hit targets (clinical, inside, strategic, marketing)

▪ Attend trade shows as assigned and follow-up on sales inquiries generated from

advertising, trade shows, emails, or in-person meetings.

SKILLS, KNOWLEDGE AND EXPERIENCE:

• 4 year degree

• 1 year sales or customer service experience

• Salesforce.com experience a plus

• The position requires ability to work independently and ensure customer needs are met

• This position requires demonstrated ability to successfully sell and service accounts in the medical device industry. Proven history of exceeding sales goals.

Base pay: $85,000 - $95,000

Incentive at plan: $125,000

Travel 75% travel (usually T-Th)