Account Manager

Job Description

About AI Reputation

AI Reputation is a state of the art, AI native online reputation management and crisis advisory firm. We work with executives, founders, licensed professionals, investors, and companies whose search results no longer reflect their present reality. Our work spans both traditional search rankings and how AI answer engines describe our clients. Every engagement is led by named senior operators who set strategy up front and report transparently against what actually appears in results.

About the role

You own the client relationship after the sale. Renewals, expansion, and the trust that makes both possible.

Our clients are high stakes and high touch. Their careers and companies are tied to what surfaces when someone searches their name, and the situations they bring us are often sensitive and time compressed. They expect someone who knows their matter cold, tells them the truth about it, and moves when it matters.

You will manage a book of business exceeding $1.5M and be measured on retention, expansion revenue, and client sentiment.

What you will own

\n
• Retention and renewal across a book of business exceeding $1.5M
\n
• Upsell and cross sell into existing accounts, including scoping new work as client needs evolve
\n
• Onboarding new clients and setting expectations that hold up under pressure
\n
• Translating client goals into clear workstreams and holding timelines and deliverables
\n
• Reporting calls where you explain results and what comes next, not just present a deck
\n
• Early warning on at risk accounts and the plan to save them
\n
• Escalating quickly when a situation becomes active and coordinating the response
\n
• Acting as the client voice internally when delivery needs to adjust
\n

What we expect

\n
• Three or more years managing client relationships with a revenue number attached
\n
• A track record of renewals and expansion, not just account maintenance
\n
• Experience serving senior stakeholders on complex, multi threaded engagements
\n
• Comfort with difficult conversations, including delivering bad news early
\n
• Strong written communication. Much of this job is email and reporting
\n
• Sound judgment with confidential and sensitive information
\n
• Organized enough to run a full book without anything slipping
\n
• Curiosity about search, AI answer engines, and how reputation actually moves
\n

Nice to have

\n
• Background in reputation management, crisis communications, PR, or digital marketing
\n
• Experience in agency, consulting, or professional services with high stakes clients
\n
• Experience with high net worth or executive level clients
\n
• CRM fluency and a habit of keeping it accurate
\n

Details

\n
• Fully remote, United States based
\n
• Core hours 8:00 AM to 5:00 PM Pacific
\n
• Reports to the CEO and COO
\n

How to apply

\n
• Apply through LinkedIn, or send your resume and a short note to View email address on ziprecruiter.com. Learn more at aireputation.com/careers. We review every application personally.
\n