Accounts Receivable Analyst

Position Overview Under general supervision, the Accounts Receivable Analyst will collect money on customer accounts, provide customer service support in regard to account reconciliation for accounts across several Encore divisions. This position will also offer service to our internal and external customers to expedite payment on overdue invoices and special projects as assigned. Key Responsibilities Responsible for all collection efforts for trade receivables including contacting customers and field operations. Act as a liaison between Encore and the customer to resolve receivable matters and disputes. Provide support to field offices for customer accounts related activities. Provide recommendation on payment plans for customers as needed. Perform in depth account reconciliations for customer accounts as a result of billing, payments, credit memo, or other adjustments. Processing customer refunds as required. Determine, justify and create credit/debit memos and write off adjustments. Payment applications and payment noting. Customer Service Share the responsibility along with other analysts in responding timely to statement inquiries and other questions on the Encore Accounts Receivable master phone line. Establish and maintain strong working relationships with other Encore departments and team members by providing outstanding customer service and responsiveness to all inquiries. Reporting Perform consolidated account summaries to include pulling data from multiple locations and consolidation reporting. Special Projects Projects include audit support, month end tasks and other duties as assigned. Third party collections monitoring. Job Qualifications 2+ years of business experience with collections experience preferred. College degree in Finance or Accounting desired. Excellent verbal skills, including negotiation skills. Robust analytical and interpersonal skills. Must have an affinity for numbers. Must be able to work independently and as part of a team. Strong working knowledge of Microsoft Excel and Word. Oracle and Highradius experience a plus. NACM certification a plus. Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Tech Savvy Value People Communicates Effectively Work Environment Office Work is performed primarily in an office environment. Working times may include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. #J-18808-Ljbffr