Associate Manager, Product Operations GTM - Strategy & Operations

About the Team DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first‑party channels. The business is one of the fastest‑growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors. About the Role As a Product Operations – GTM leader on the Digital Ordering team, you will drive the operational launch strategy for new products, features, pricing updates, and platform enhancements. You will sit at the center of Product, PMM, Sales Enablement, Marketing, Strategy & Operations, and field teams to ensure launches are clear, coordinated, and set up for adoption. You will own the end‑to‑end GTM brief and launch operating process: defining what is shipping, who it is for, how it should be positioned, what field teams need to know, and what operational changes are required to support a successful launch. You will also serve as the primary point of contact for sales and field teams on product‑related questions, ensuring feedback loops from the market inform future launches and product improvements. This role is ideal for someone who thrives in ambiguity, can turn incomplete inputs into structured launch plans, and enjoys leading highly cross‑functional work that directly impacts product adoption and revenue outcomes. You're excited about this opportunity because you will… Own the GTM operating process for Digital Ordering product launches, including new features, pricing changes, and strategic platform updates Draft and maintain the core Product GTM Brief for launches Lead cross‑functional project management across Product, PMM, Marketing, Sales Enablement, Sales, and Strategy & Operations to bring products to market successfully Partner with Marketing to inform launch messaging and channel strategy across email, content, PR, paid, events, and other relevant channels Partner with Sales Enablement to ensure field readiness through clear enablement planning and materials Own updates to battlecards and other competitive or field‑facing product resources Serve as the primary point of contact for field teams and sales enablement on product‑related questions, including real‑time support in channels such as #platform‑sales Partner with Product to define and track launch success metrics and adoption KRs for newly launched products Translate field feedback, customer needs, and launch learnings into actionable recommendations for future GTM motions and product improvements Improve launch processes, templates, and operating rhythms to make Product GTM more scalable as the business grows We’re excited about you because… You have 4+ years of experience in product operations, go‑to‑market, business operations, strategy & operations, product marketing, consulting, or a related field You have experience leading cross‑functional workstreams in a high‑growth environment You are highly structured and can turn ambiguity into clear plans, timelines, and deliverables You are an excellent writer and communicator, able to distill complex product details into simple messaging for internal teams You have strong product sense and can connect customer needs, product capabilities, and commercial implications You are comfortable managing many stakeholders and driving alignment without direct authority You are detail‑oriented and operationally rigorous, especially when managing launch timelines, dependencies, and field readiness You are proactive, scrappy, and energized by building new processes in a fast‑moving environment You are customer‑first and bring humility, curiosity, and strong judgment to cross‑functional work Experience in SaaS, B2B product launches, enablement, or field‑facing GTM roles is a plus Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr Doordashusa