Manager of SMB Accounts

As a Manager, Restaurant Success in the SMB Merchant Network, you will oversee a regional team of Account Managers and Senior Account Managers You will play a crucial role in leading, supporting, and executing day‑to‑day team goals to achieve strategic regional objectives and foster strong client relationships Team Leadership & Development: Lead, mentor, and support a team of account managers to ensure high performance, engagement, and alignment with career milestones through active coaching and continuous feedback Culture & Collaboration: Foster a collaborative and supportive team environment that promotes excellence in client service and execution of departmental goals Problem Solving: Guide the team through tactical problem‑solving and operational challenges, providing support in navigating internal escalation pathways Performance Management: Monitor team performance closely, tracking individual progress against targets, and implementing proactive coaching measures to address performance gaps Client Relationship Management: Serve as an escalation point of contact for regional client accounts, supporting team members in building and maintaining strong relationships based on trust and transparency Cross‑Functional Coordination: Collaborate closely with sales, marketing, product, and customer support teams to ensure seamless coordination and delivery of services to regional partners Feedback Loop: Consolidate and channel feedback from front‑line client interactions to inform internal stakeholders regarding product development, marketing strategies, and operational improvements Internal Liaison: Act as a primary liaison between frontline account managers and broader internal teams to facilitate effective communication and swift issue resolution Benefits 401k with employer match Medical, dental, vision Health savings account with employer match 100% employer paid life insurance 2x pay if you work on holidays Learning and development opportunities to advance your career Wonder offers hourly employees stock options Technical Proficiency: Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite / Google Workspace Adaptability: Ability to thrive in a fast‑paced, dynamic environment and adapt quickly to shifting priorities and organizational changes Language Skills: Native‑level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred Experience: 4–6 years of relevant experience in sales or account management processes, with 1–2 years of direct management or team leadership experience highly preferred Communication: Strong verbal and written communication skills, with the ability to effectively engage and align team members and regional stakeholders Education: Bachelor’s Degree or equivalent years of experience and High School degree/GED Analytical Skills: Solid analytical and problem‑solving skills, with the ability to interpret performance data, identify trends, and implement team action plans #J-18808-Ljbffr Wonder