Processing Lead

Authentication Guarantee Team Lead Collectors is a global leader in technology and services for collectors, providing grading, authentication, vaulting, and sales across collectibles such as trading cards, autographs, comics, coins, video games, event tickets, and memorabilia. The Authentication Guarantee Team Lead will support daily eBay operations from the Santa Ana, CA office, working Monday‑Friday (6am‑2:30pm) to ensure the highest standards of quality and accuracy. What You’ll Do Support and oversee daily eBay operations, ensuring a collector‑first approach and maintaining the highest quality standards. Monitor team performance and report on metrics such as exceptions tracking, inbound/outbound mail, and accuracy to support data‑driven decisions. Seek feedback early and often—listen to team members, resolve conflicts with empathy, and escalations when necessary. Set clear team goals with supervisors and eBay leadership and communicate the purpose behind them. Recognize high performance and reward accomplishments to reinforce our culture of excellence. Identify training needs and provide coaching that fosters continuous learning and career growth. Communicate challenges transparently and early to prevent issues from escalating. Collaborate with internal and external partners to ensure seamless operations aligned with our collector‑first mission. Facilitate huddles, manage inventory/cycle counts, and reassign duties as needed. Lead by example and champion all company policies, including safety, attendance, and security. Who You Are 4–6 years of experience in a hands‑on role in collectibles grading or authentication, fragile item handling, mail processing or shipping, or as an art or antiques handler or technician or similar position. Demonstrated integrity with honest, ethical decisions. Kind and respectful communication style, assumes positive intent, provides constructive feedback, and fosters an inclusive environment. Strong written and verbal communication, capable of articulating ideas clearly and justifying decisions confidently. Decisive problem‑solver with high emotional intelligence who thinks long term. Highly organized and detail‑oriented; meticulous research and "sweat the small stuff." Effective conflict resolver who breaks down problems and questions assumptions. Coaching mindset that empowers teams through continuous learning and knowledge sharing. Thrives in fast‑paced environments, delegates effectively, and maintains a positive attitude. Punctual, prepared, responsible, adaptable, and strong teamwork skills. High school diploma or equivalent (or equivalent work experience). Physical Demands Bending, twisting, squatting, and regular use of hands and computer. Ability to sit or stand for extended periods, handle sharp blades, and hear alarms or verbal instructions. Job Details Schedule: Monday‑Friday, 6am‑2:30pm Location: Santa Ana, CA Hourly Range: $23 – $26 per hour (based on location, level, experience, and skill set) Equal Employment Opportunity Statement We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable law. #J-18808-Ljbffr Collectors Universe