Remote Customer Service Manager

GrabJobs

Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up. What You'll Do Team Management & Operations Oversight Manage, coach, and support a distributed team of customer service representatives Monitor ticket queues and team performance to ensure SLAs are consistently met Review escalations and provide strategic guidance on resolution paths Schedule and coordinate team coverage to ensure consistent support delivery Process Improvement & Cross-functional Collaboration Optimize support workflows, scripts, and automation tools to improve efficiency Identify recurring user issues and relay insights to product and engineering Own and evolve the internal knowledge base and training processes for reps Lead weekly syncs with support staff and provide regular performance feedback What Were Looking For Must-Have Experience 2+ years managing customer service or support teams (SaaS or startup preferred) Proven ability to scale support operations in a remote-first environment Excellent communication and coaching skills Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar Data-driven approach to performance and customer satisfaction Must be located in the United States Tools You'll Use Slack Intercom Jira Linear Pylon Apply Now: operationsarmy.com/application

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Remote Customer Service Manager in Chandler, AZ vacancy

Front Office Manager
...heartbeat of a modern, people-driven organization. As the Remote Front Office Manager, you'll be the welcoming presence, the organizational backbone... ...calendar management, meeting coordination, virtual guest services, and internal communications. Partner with departments...
Remote job
Full time
Work at office
Work from home
Flexible hours
X2f
Remote
12 hours ago
Remote Client Success & Accounts Manager
...relationships with assigned employers and institutional clients. The position coordinates with internal departments to on-board relationships, address inquiries, renew plans, and support retention while aiming to grow revenue and deliver high-quality service. #J-18808-Ljbffr
Remote work
The Blue Venture Fund
Oak Brook, IL
4 days ago
Customer Success - Team Manager
...engineering innovation and IoT. Our customers include the world's leading... ...a Customer Success - Team Manager. To support Canonical's... ...delivering outstanding customer services in the new technologies... ...APAC and AMER regions and are remote positions. The role entails...
Remote work
Work at office
Local area
Work from home
Worldwide
Flexible hours
Canonical
Chicago, IL
28 days ago
Director, Client Partner, Denver Market Growth
Remote in United States of America: DenverAccount ManagementapplyEPAM is seeking a Director, Client Partner to expand and deepen our... ...this geo-growth role, you’ll lead with curiosity and connection, managing a portfolio of strategic accounts, cultivating new...
Remote work
EPAM Systems
Denver, CO
2 days ago
Account Manager/CSR
$40k - $60k
...carriers, and input everything into our management system. Serve as a source of knowledge... ...: 8 am-5 pm Hybrid/Remote Schedule available Flexible work... ...such, they offer more options to their customers—more personalized policies, more affordable...
Remote job
Full time
Work from home
Flexible hours
Twfg
Lake Charles, LA
12 hours ago
Account Manager
• Work from remotely or from home • Complete back office support • Zero micro-management We're a perfect fit for top account managers... ...include adding additional services (via upsell), but it will... ...will be interacting with our customers most of the time. If you do...
Remote work
Full time
Work from home
Flexible hours
Weekday work
Cityview Helicopter Tours
Atlanta, GA
12 hours ago
Client Success Manager (Client Management II) - REMOTE
$66.4k - $83k
...#ProgressiveParentalLeave JOB OVERVIEW The Client Success Manager (CSM) is a developing client success professional who manages a... ...environment. - Experience with CRM tools (e.g., Salesforce) and customer success platforms is a plus. Note: This job description is...
Remote work
Full time
Net Health
Remote
1 day ago
Remote Customer Success Team Manager
...AO Globe Life is hiring for a remote role open to candidates across the United States. You will conduct virtual client consultations, explain benefits, and guide enrollment for families in need. A remote-first culture emphasizes growth, mentorship, and ongoing training...
Remote work
Flexible hours
AO Globe Life
Buffalo, NY
2 days ago
Account Manager 63K - 95K - Hybrid - Remote
$63k - $75k
...Solutions We are seeking an Account Manager based in Louisville, KY to play a pivotal... ...supporting our regional accounts. As a customer-facing role, the Account Manager will... ...of TPC Packaging Solutions products and services, and the ability to clearly articulate how...
Remote work
Full time
Work from home
Home office
Hirelive
Louisville, KY
12 hours ago
Customer Success Team Manager
...Overseeing a team of Customer Success Managers, the full-time remote Customer Success Team Manager will drive customer satisfaction initiatives, manage high... ...risks and identify opportunities for product and service improvements Required qualifications Bachelor's degree...
Remote work
Full time
Contract work
Virtual Vocations Inc
United States
3 days ago
Customer Service Manager
...members, the full-time Backup Care Manager will oversee daily operations... ...and resource allocation in a remote environment. Key... ...shift operations by monitoring service metrics and adjusting resources... ...equivalent experience 5+ years in customer operations, healthcare...
Remote work
Full time
Day shift
Virtual Vocations Inc
United States
4 days ago
Client Account Executive - Mining & Metals
$191.31k - $286.59k
...to multi-solution business captureKeep the Client Relationship Management tool updated and aligned with governance to ensure accurate tracking... ....CertificationsWork Environment/Physical DemandsOffice/Remote. Travel and various work environments required to achieve Sales...
Remote work
Full time
Part time
Work experience placement
Local area
Relocation
Visa sponsorship
Flexible hours
Black & Veatch
Houston, TX
3 days ago
Customer Success Customer Account Manager Fulltime
...providing a positive impact for our customers and their customers. How we... ...We are a global, entirely remote workforce and use tools such... ...and provide unmatched service. We offer the world as your workplace... ...As a Customer Account Manager, you will play an integral role...
Remote work
Full time
Work from home
Flexible hours
Night shift
Afternoon shift
Kodaris
Georgia
1 day ago
Customer Service Manager
...Overseeing a team of Customer Service Representatives, the full-time remote Customer Service Manager will manage daily operations, handle escalated complaints, and monitor performance metrics while supporting staff development and process improvement initiatives. Key responsibilities...
Remote work
Full time
Flexible hours
Virtual Vocations Inc
United States
1 day ago
Account Manager, Furniture & Bedding
...immediate opening for an Account Manager to help us grow our Furniture & Bedding... ...with both new and existing customers, ensuring exceptional service while proactively identifying new business... ...to travel as needed. This is a remote opportunity working from a home office...
Remote job
Full time
Work at office
Immediate start
Work from home
Home office
Carpenter & Company, Inc.
Oklahoma City, OK
12 hours ago
Account Manager - US (AdTech / MarTech SaaS)
...commercial partner, the Account Manager is responsible for securing... ...-value portfolio by guiding customers along their data maturity journey... ...to ensure our roadmap and services fuel commercial expansion and... ...Regular team events (also remote) Sustainable merch for all...
Remote work
Full time
Work from home
Home office
Flexible hours
3 days per week
Adverity
New York, NY
12 hours ago
Customer Success Account Manager
Job Title: Customer Account Specialist Job Overview: Contemporary... ...organizational initiatives. This Remote temporary opportunity is... ...GA and offers the chance to manage customer relationships while... ...Deliver guidance and responsive service to clients while promoting long...
Remote work
Contract work
Temporary work
Work at office
Monday to Friday
Contemporary Staffing Solutions
Atlanta, GA
29 days ago
Customer Success Account Manager
...Managing client accounts remotely, the full-time Customer Success Account Manager will deliver high-quality service and customer engagement, addressing client needs and driving retention and revenue growth through consultative support and relationship management. Key responsibilities...
Remote work
Full time
Virtual Vocations Inc
United States
1 day ago
Customer Success Account Manager
...telehealth, we put all the tools in our customers hands for success. We are a rapidly growing... ...the value of the products and services to your customers. You think outside of... ...support the unique needs of their patients Manage all current customer data Analyze customer...
Remote work
Weekend work
TruVoice from Corporate Visions (Formerly Primary Intelligen...
United States
2 days ago
Account Manager / Customer Success Manager (Jewelry Industry)
...Join a fast-paced, customer-focused team supporting the custom jewelry... ...to combine relationship management, operational coordination, and... ...pride in delivering high-quality service. Accountabilities: Manage... ...cross-functional teams in a remote environment. Willingness...
Remote work
Full time
Jobgether
India
17 days ago
Customer Service Manager
...Managing the day-to-day operations of the Commercial Lines customer service representative team, the full-time P&C Licensed Customer Service Manager will set goals, mentor staff, and drive performance to achieve agency growth and sales targets while ensuring high-quality...
Remote work
Full time
Virtual Vocations Inc
United States
5 days ago
Customer Success & Account Manager - Southern Europe
...for some of ElevenLabs' most exciting customers across Southern Europe, sitting at the intersection... ...~5+ years of Customer Success, Account Management or Technical Account Management... ...motivated and able to work independently in a remote or distributed team environment...
Remote work
Full time
Work at office
ElevenLabs
Remote
9 days ago
Managing Director, Client Executive
$150k - $350k
...(US-CA), United States (US). Managing Director, Client Executive - The Bay Area (Remote) At NTT DATA, we are seeking a... ...DATA's broad portfolio and managed services capabilities to help clients... ...ability to grow and improve client/customer relationships, implement change,...
Remote work
Temporary work
Work at office
Flexible hours
NTT DATA, Inc.
San Francisco, CA
8 hours ago
Senior CRM Account Executive - Energy & Utilities (West)
...innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our... ...are built on our market leading Service Management platform and create a single source of... ...flexibility and trust. Work personas (flexible, remote, or required in office) are categories...
Remote work
Work at office
Flexible hours
ServiceNow
Addison, TX
12 hours ago
Programmatic Account Manager, New York City
...measurable results across the entire customer journey. The most forward-thinking marketers... ...channels. Reporting to the Senior Manager, Client Services, you’ll play an integral role in post-... ...performance. StackAdapt is a Remote First company although we are prioritizing...
Remote job
Full time
Work from home
Home office
Stackadapt
United States
12 hours ago
Customer Success Account Manager
$60k - $80k
...contributions directly impact our customers, the environment and our... ...The Customer Success Account Manager serves as the primary operational... ...to deliver exceptional service and operational execution.... ...future. All roles, including remote positions, require an in-person...
Remote work
Full time
Work at office
Visa sponsorship
Work visa
Flexible hours
Shift work
Panduit
Tinley Park, IL
4 days ago
Customer Service Manager
...The Customer Service Manager will lead a customer-focused team dedicated to delivering exceptional experiences and building strong client relationships... ...The ideal candidate is a proactive leader who thrives in a remote, fast-paced environment and enjoys solving complex customer...
Remote work
Flexible hours
Jobgether
Beaver, OH
3 days ago
Sr. CRM Account Executive - Strategic Tech
$125.45k - $186.6k
...will oversee market success of ServiceNow's Customer Workflow products. These products are built on our market leading Service Management platform and create a single source of... ...flexibility and trust. Work personas (flexible, remote, or required in office) are categories...
Remote work
Work at office
Immediate start
Flexible hours
ServiceNow
San Diego, CA
2 days ago
Sr. CRM Account Executive
...market success for ServiceNow's CRM and Customer Workflow solutions. Built on ServiceNow's... ...multiple lines of business, including customer service, operations, field service, sales, and IT... ...and trust. Work personas (flexible, remote, or required in office) are categories that...
Remote work
Work at office
Immediate start
Flexible hours
ServiceNow
Addison, TX
12 hours ago
Senior Account manager
...Requirements Role Overview We are seeking an enthusiastic Account Manager to join our dynamic sales team. In this role, you will manage a... ...career growth, coaching workshops and progression plans. ‍Remote-first working environment. This means you can choose the...
Remote work
Full time
Work from home
Flexible hours
Pion
Remote
12 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Remote Customer Service Manager. Be the first to apply!