Operations Coordinator

Department(s) Government/Cooperative Accounts, Special Projects and Monitoring Reports to Program Manager Job summary The Operations Coordinator role is the primary point of contact for vendors and secondary point of contact for customers and represents the brand characteristics and world class customer service for which APi NSG is known. This position is designed to assist APi NSG with Government/Cooperative Accounts, Special Projects and Monitoring. About Us APi National Service Group (APi NSG) is a part of the APi Group family of companies. With fire and life safety branch offices located across the U.S., our purpose is to provide a single point of contact for customers with a regional or national portfolio of properties. With a portfolio of customers across many industries, we continue to grow as one of the country’s preferred national service providers for fire and life safety systems. We strive to build long term relationships with our clients by assembling a team dedicated to providing world class customer service based on quality, timely service, responsiveness, safety, and integrity. We identify with and live out our parent company’s enduring purpose of Building Great Leaders in conjunction with our own core ideology. At APi NSG, regardless of role or position, everyone is a leader. APi NSG Core Values Developing creative solutions to enhance the connection between the APi family of companies and our customers Enriching the lives of our team members through development Building caring and enduring relationships to foster collaboration Flexibility that enables us to be our best at home and at work Passion and drive for excellence Key Job Responsibilities Maintain relationships with service providers through responsiveness, support of local teams, and ongoing education of project coordination Enhance and grow service provider and customer relationships through excellent service Confer with customers by telephone or electronically to resolve customer requests Assist the team in day-to-day operations, ensuring smooth workflow for providers and customers Support the team on Government/Cooperative Accounts, Special Projects, and Monitoring. Support Sister Companies by dispatching work orders in Astea and ensure proper delivery Coordinate with team to process quote requests Generate jobs in WebApps for approved quoted work Gather all necessary documents for job close-out Processing payables and submitting customer invoices Promptly address all customer questions, issues, and concerns Support the improvement of operational systems and processes, looking for ways to add more value to APi NSG. Identify areas for opportunity within the business and work collaboratively to execute an action plan Communicate operational challenges with Program Manager to develop a plan for resolution Continue to develop technical knowledge and skills Qualifications Proficiency in Microsoft Office (Outlook, Excel, Word) Strong oral and written English communications skills Prioritization and management of multiple tasks Dependable, accurate, and detail oriented A self-starter who takes initiative and anticipates needs Benefits and Compensation The pay range is $43,000-$64,000 Annually, depending on job-related knowledge, skills, and experience. This position is eligible for annual bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include: Comprehensive Insurance Coverage, Medical, Dental, Vision, and more Wellness Program 401K with Employer Match Discounted Company Stock (Employee Stock Purchase Plan) Profit Sharing Paid Time Off Growth opportunities through company sponsored leadership development courses and trainings More Info Employment Type: Non-exempt, Full Time, 40 hours/week Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Equal Employment Opportunity Policy Statement Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr