Ford Service Director

Malloy Ford of Alexandria is looking for an experienced Ford Service Director! About us: Malloy Auto Group is a family‑owned and operated dealership group that has proudly served Virginia and the tri‑state area for over 30 years. We invest in our people the same way we invest in our customers — with a long‑term commitment to your success, offering ongoing training, advancement opportunities, and the support of a well‑established, growing dealership network. Every team member is expected to uphold and embody the following Core Values: Customer‑Centricity, Integrity/Honesty, Proactiveness/Drive, and Teamwork. Apply now to find out how you can grow your automotive career with Malloy! By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Service Director Compensation and Benefits Competitive Pay: $140,000-$180,000 Flexible Working Hours Health Insurance, Dental and Vision insurance PTO & Sick Leave 401(K) Service Director Responsibilities Assist customers in servicing, repairing and explaining each service needed Understanding customers' requirements and concerns; matching requirements and concerns to various service options Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle Staying updated on new products, features, accessories and attending product training as required Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction Hire and supervise all service department personnel, as well as monitor their performance in servicing customers Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Service Director Requirements A minimum of 3 years of experience as an Automotive Service Manager or Director Reynolda Ignite experience required for this position Ford experience required Strong focus on providing excellent customer service Previous experience at a Ford dealership is a plus Ability to identify the problem quickly Knowledge of automobiles Proven record of achieving exceptional customer satisfaction Very energetic personality A desire for a long‑term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Ability to lift 50 pounds and work on your feet for extended periods of time Ability to work in a fast‑paced environment Basic computer skills Positive, friendly attitude High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr