CX Programs Leader - AI-Driven Operational Excellence
Tryavalara
Avalara is seeking a Manager, CX Programs to lead and scale complex, customer-impacting programs in a fast-paced environment. You will coach a team, redesign program operations for AI-enabled workflows, and report impact with executive-ready narratives. The role focuses on governance, speed, and measurable outcomes like ARR protection, with a strong emphasis on data-backed reporting and cross-functional collaboration. #J-18808-Ljbffr Tryavalara
- Markets Operations Lead Analyst (Vice President) Apply (opens... ...to achieve operational excellence and resilience. What... ...solutions (e.g., AI, low-code platforms) to... ...reduction, ensuring data-driven decisions and transparent... ...• Employee Assistance Program • Pension Plan • Paid Parental...SuggestedFull timeCasual workWork from home
$130k - $160k
...located in New York, NY, is seeking a Sr. CX Programs & Automation Manager. This role focuses on overseeing the lifecycle of AI initiatives to enhance the customer experience... ...The ideal candidate has 7-10+ years in CX operations, with hands-on experience in AI deployment...SuggestedRemote work$260k
...interpretable, and steerable AI systems. We want AI to... ...experts, and business leaders working together to... ...be delivered through programs, not 1:1 relationships... ..., Sales, Strategy & Operations, and Support to define... ...customers and PMs. Excellent written communication....SuggestedWork at officeVisa sponsorshipFlexible hours$150k - $200k
...New York is hiring a Director of Revenue Operations to oversee the technology stack powering... ...candidate will manage the RevOps team and embed AI tools across operations to enhance... ...-$200,000 plus equity, this role demands excellent problem-solving and communication skills...Suggested- Databricks is seeking a Cybersecurity Go-to-market Leader to drive global strategy and execution. You will build scalable sales programs and work with cross-functional teams to... ..., proven record in sales management, and excellent strategic planning skills. This role...Suggested
- AptDeco, Inc. is seeking a Customer Experience (CX) Manager in New York who will lead and scale the customer support operation. This role oversees CX Team Leads, Associates,... ...support, strong analytical skills, and expertise in AI tools for improving CX efficiency. #J-18808-...
- Chase is seeking a Lead Technical Program Manager in Consumer and Community Banking to guide complex technology programs and deliver strategic... ...will lead cross‑functional teams, manage budgets, and apply AI‑driven planning to ensure on‑time, high‑quality execution in a dynamic...
$26.93 - $33.66 per hour
...Specialty Coverages, LLC is seeking a Customer Excellence Supervisor who leads a team dedicated... ...high service levels in the insurance operations. This role requires strong P&C... ...employee benefits including ownership programs and reimbursement for remote roles. #J...Hourly payRemote work- Faeth Therapeutics is seeking a highly motivated Vice President, Program Management to serve as the operational backbone of our pipeline. Reporting to the CEO, this role connects finance, legal, regulatory, clinical development, CMC, nonclinical, and beyond to ensure nothing...Remote job
- Socotra, Inc. is seeking a Senior Program Manager to drive execution of critical projects... ...performance, accelerating growth, and enhancing operational efficiency. You will lead programs that... ...mergers and acquisitions and utilizing AI tools to enhance program workflows. #J-1...Remote job
$132.3k - $170k
As an AI Support Operations Manager, you’ll play a meaningful role... ...Product, Engineering, CX, and external partners... ...into scalable, system‑driven workflows and automations... ...product direction Excellent communication and stakeholder... ...Corporate wellness program with Wellhub...Flexible hours$140k - $160k
...York seeks a Customer Ops Lead to build and manage post-sales operations. This full-time role focuses on designing CRM and ticketing systems... ...ranges from $140,000 to $160,000 plus equity. Join a mission-driven team dedicated to making a positive impact in healthcare. #J-18...Full time- ...Future Leaders in Operations Rotational Program Job Category : Engineering Requisition Number : LEADE002649 Full-Time On-site Locations Showing 1 location... ...Blvd Houston, TX 77041, USA Leadership Rotational Excellence Program (LREP) Location: Houston, TX About Bray...Rotational programFull timeRelocation
$72k
...Description Job Title: Operations/Sales Leadership Development Program - Emerging Leader Job Title of Immediate Supervisor: Plant Manager or designee during each... ...to work in a team-oriented environment and have excellent communication/interpersonal skills. Ability to safely...Full timeImmediate startRelocation packageShift workWeekend work$192k - $279k
Senior Technical Program Manager, Maintenance Excellence Locations: New York, NY, USA; Atlanta, GA, USA; Austin,... ...with engineers. The CSRM-Technical Operations Safety Platforms, Architectures, and... ...the areas of cloud based platforms, AI/ML applications, and high assurance...Temporary work- ...firm in Idaho is seeking a Senior Manager, CX Analytics to lead CX Data capability. This... ...enable self-service analytics for better operational decision-making. The ideal candidate has 8... ...years of experience and strong knowledge of AI/ML techniques. A competitive salary and...
- Orbis-Operation is seeking a highly skilled Program Manager to lead an international defense program in the Middle East. This senior leadership role requires... ...experience in military or government programs and excellent leadership skills. #J-18808-Ljbffr Orbis-Operation
- ...cloud, data center modernization, and AI platform enablement. The role... ...delivering complex, cross-functional programs on time and within budget. With a strong... ...also emphasizes adopting AI-driven capabilities to enhance operational workflows. Ideal candidates will have...
- ...experience strategy across all business lines. This senior role will focus on defining metrics, coordinating initiatives, and leveraging AI-driven analytics to enhance client interactions. The ideal candidate will have over 15 years of experience in client experience...
$141.93k - $177.41k
Brex, based in New York, is looking for an experienced AI operator to lead the strategy and execution of AI-powered customer experience. This... ...remote options. This role offers a unique opportunity to influence Brex’s CX landscape significantly. #J-18808-Ljbffr BrexRemote workFlexible hours- ...every decision. Our AI-first platform... ...growth. Curinos operates under a hybrid modality... ...and delivery excellence Contribute to the... ...Consultative, insight-driven communicator who... ...senior commercial leader: trusted by clients... ...including an active DE&I program Employee...Part timeWork at officeWork from homeFlexible hours
- ...Enablement Manager in New York City. This role involves leading AI-driven enablement programs and fostering a people-first culture among sales teams.... ...will have extensive experience in revenue enablement, excellent communication skills, and a knack for building...
$132k - $163k
...With proprietary AI built on over a decade... ...At Hover, we’re driven by curiosity,... ...accountability, and excellence. Backed by leading... ...trusted by industry leaders including Travelers... .... Our Inbound CX team handles thousands... ...and hit our core operational KPIs. You will...Full timeFor contractorsWork at officeLocal areaFlexible hours- Knexus is seeking a full-time Senior Federal Program Manager to lead multi-stream technology programs from a remote setting. You will manage... ...project management frameworks. This position offers a unique opportunity to engage with emerging AI tools. #J-18808-Ljbffr KnexusRemote jobFull timeContract work
$190k - $209k
...benefits, wellness program offerings, company... ...and learn from leaders in the startup community... .... We’re data-driven and never stop iterating... ...resonate and the operational chops to make them... ..., user research, CX strategy, or VoC... ..., and Tableau Excellent communication and...Casual workWork at officeLocal area- ...innovate responsibly and operate with integrity. Our... ...technical developments into program operations. Assess... ...Evaluate and pilot emerging AI‑enabled workflows and... ...analytics, and AI‑driven document review methodologies... ...under pressure. Excellent verbal and written communication...Temporary workWorldwideShift work
- ## Lead Operation Excellence SpecialistApplylocations: Devon, PA - UStime type... ...to JM’s mission as a world leader in sustainable technology, transforming... ...or supports key improvement programs, and delivers tangible... ...the region, and apply data-driven methods to improve processes...Flexible hoursShift work
$95k - $115k
Instrumentl is seeking a Customer Support & Operations Team Lead to enhance our support... ...improving ticket response times, leveraging AI for better efficiency, and collaborating... ...generous PTO, and a chance to work with mission-driven organizations. Ready to make a real...- Publicis Groupe is seeking a Program Manager, Client Health, to steward... .... The role focuses on program excellence, adoption of new reporting solutions, and leveraging AI to deepen insights for informed... ...and other teams to deliver data-driven outcomes, improve...
$170k - $253k
...potential of their data, from AI to multicloud. Job Summary The Field Excellence Lead advances sales... ...scalable, field-ready programs. This role partners closely... ...and Regional sales leaders Support planning activities... ...partnership skills Comfortable operating in a matrixed...Work at officeLocal area
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