AI-Driven CX Leader: Scale Support & Delight Customers
AptDeco, Inc.
AptDeco, Inc. is seeking a Customer Experience (CX) Manager in New York who will lead and scale the customer support operation. This role oversees CX Team Leads, Associates, and third-party partners to ensure exceptional customer experience in buying or selling furniture. The ideal candidate should have over 5 years of experience in customer support, strong analytical skills, and expertise in AI tools for improving CX efficiency. #J-18808-Ljbffr AptDeco, Inc.
- Avalara is seeking a Manager, CX Programs to lead and scale complex, customer-impacting programs in a fast-paced environment. You will coach a team, redesign program operations for AI-enabled workflows, and report impact with executive-ready narratives. The role focuses...Customer
- ...knowledge management professional to own the customer experience knowledge strategy. The role... ...the internal knowledge base that supports CX teams. You will ensure fast retrieval of... ...across teams to enhance efficiency as Notion scales. The position offers a competitive...Customer
- A leading SaaS company in the United States is seeking a Director, Global Customer Support to enhance customer experiences and operational efficiency. This role requires over 10 years of experience in customer support, strong operational knowledge, and the ability to lead...Customer
- ...Head of ERP Implementations to build and scale their Customer Experience function. This role... ...best-in-class onboarding and customer support. Successful candidates will have extensive... ...opportunities within the rapidly growing AI-driven finance sector. #J-18808-Ljbffr...Customer
- A leading consulting firm is seeking a CX Presales Lead for the Insurance or Healthcare & Life Sciences industries... ...and a strong technical background in Conversational AI and CRM tools, aiming to enhance customer experiences and drive transformation initiatives. #J-18...Customer
- Capgemini is searching for a Customer Engagement Solutions Leader in New York City to drive transformation in BPO and Financial Services. This role includes... ...voice and digital channels, enhancing processes through AI and analytics. The ideal candidate will have over 18...Customer
$141.93k - $177.41k
...based in New York, is looking for an experienced AI operator to lead the strategy and execution of AI-powered customer experience. This role will involve optimizing instruction... ...offers a unique opportunity to influence Brex’s CX landscape significantly. #J-18808-Ljbffr BrexCustomerRemote workFlexible hours$98.5k - $233.25k
# Customer Experience (CX) Practice Lead - Google Cloud (Gemini... ...where you’ll be supported and inspired by a... ...intersection of AI strategy, go-to-... ...demand, and scaling adoption of AI-powered... ...act as a thought leader and growth driver... ..., shaping AI-driven CX transformation...CustomerPermanent employmentFull timeLocal area- Flex is a FinTech company looking for a CX Product Business Partner to enhance the rent... ...strategic role acts as the liaison between Customer Success and Product development, ensuring... ...or product operations, and experience in AI workflows is a plus. Flex offers competitive...CustomerFlexible hours
- ...New York is seeking a Head of Growth to build, scale, and optimize its growth engine. In this key role, you will manage customer acquisition, activation, retention, and... ...offers an exciting path to shape the future of AI-native IT services and be part of a transformative...Customer
$130k - $160k
Betterment, located in New York, NY, is seeking a Sr. CX Programs & Automation Manager. This role focuses on overseeing the lifecycle of AI initiatives to enhance the customer experience and agent productivity. The ideal candidate has 7-10+ years in CX operations, with...CustomerRemote work- ...Manager of Product Management with a strong data focus to lead AI‑driven initiatives and shape product strategy across platforms. You’... ...responsibility to steer multiple squads, own success metrics, and drive customer value while mentoring teams and aligning with Capital One’s...CustomerRemote job
- onX seeks a Director, Customer Experience to elevate our 40-person CX organization into a... ...as we scale. This role oversees... ...Data to drive customer delight, retention, and efficiency... ...efficiency while advancing AI-enabled workflows and scalable support. #J-18808-Ljbffr...Customer
$26.93 - $33.66 per hour
Integrated Specialty Coverages, LLC is seeking a Customer Excellence Supervisor who leads a team dedicated to delivering high service levels in the insurance operations. This role requires strong P&C insurance experience and involves coaching a team of specialists while...CustomerHourly payRemote work- ...is seeking a Site Leader to join the Field... ...experience for our customers. We put our customers... ...availability to support facility on weekends... ...implementing large-scale process improvement... ...initiatives using data-driven techniques (... ...artificial intelligence (AI) tools to support...CustomerLocal areaShift workWeekend work
- Valence has built the only AI native coaching... ...human-like guidance and support to any leader or employee. We’re not... ...the future at a global scale, this is your chance.... ...feel “done,” and who are driven to redefine what AI... ...product, engineering, customer success, and our enterprise...CustomerWork at officeRemote work3 days per week
$102k - $215k
...member of our Product Support Operations and Strategy... ...team, the Automations & AI specialist will help us... ...continue driving excellent customer support at scale, own and optimize our... ...inform and enable data-driven decision making across functional leaders. Engage with...CustomerRemote jobFull timeWork from home- ...primarily utilizing Adobe, Salesforce, and Google ecosystems. The ideal candidate has extensive experience in Adobe Experience Cloud and a strong background in AI-driven customer journeys. Competitive salary and comprehensive benefits are offered. #J-18808-Ljbffr CapgeminiCustomer
$219.1k - $296.5k
...specialists, field teams, and customers-delivering L300+ technical expertise... ...frictionless AWS adoption at scale. Our mission spans two fronts:... ...specialist knowledge through AI-powered, on-demand expertise... ...-world adoption challenges, support full development-to-production...CustomerFlexible hours- ...experience strategy across all business lines. This senior role will focus on defining metrics, coordinating initiatives, and leveraging AI-driven analytics to enhance client interactions. The ideal candidate will have over 15 years of experience in client experience...
$132k - $163k
...With proprietary AI built on over a... ...At Hover, we’re driven by curiosity, purpose... ...to serving our customers, communities,... ...by industry leaders including Travelers... ...role. Our Inbound CX team handles thousands of support conversations... ...define how Hover scales customer...CustomerFull timeFor contractorsWork at officeLocal areaFlexible hours- ...dynamic sales team. You will collaborate closely with marketing, customer success, and product teams to foster customer acquisition and... ...at least 5 years in a leadership role, you will contribute to scaling the company from a significant revenue base while participating...CustomerRemote jobFlexible hours
$165k
...Asper.ai, a Fractal Company, is an AI-powered commercial... .... Our solutions help customers continuously optimize... ...and make data-driven decisions in real time.... ...transformation partners, not just support. We help enterprises... ...customer outcomes at scale. Partner with Fortune 5...CustomerHourly payFull timeLocal area$10k
...the outcome. The median Ramp customer saves 5% and grows revenue 16%... ...closed customers. As a Senior Scaled CSM, you’ll play a critical role... ...Product, Engineering, and Support when needed. Drive revenue by... ...year) Parental Leave Unlimited AI token usage Pet insurance Centralized...CustomerFull timeWork at officeHome officeRelocation packageFlexible hours$130k - $195k
...Senior Lead AI Solutions Consultant... ...growth on a global scale while striving for... ...culture. If you are driven to solve... ...others to transform customer lifecycle marketing... ...based in New York supporting our AMER region.... ...Serve as a thought leader, evangelizing the...CustomerFull timePart timeWork at officeFlexible hours- ...patients, not paperwork. As the Customer AI Strategy & Success Lead - SMB... ...them implement, adopt, and scale AI‑powered workflows across... ...pain points into scalable AI‑driven workflows. Partner closely with... ..., and workflow insights. Support customers through ambiguity,...CustomerWork at officeImmediate start
- Fun is seeking a Customer Support Lead to establish its end-user support function. This role directly impacts client trust and retention through high-quality customer support in the fintech space. The ideal candidate will possess at least 7 years of experience in customer...Customer
- ...finance teams. Our customers are the financial... ...insight. Rillet is an AI-native ERP that... ...stack needs to scale as quickly as they... ...Deliver unique AI‑driven accounting solutions... ...real‑time, triage support issues with... ...customer interaction is delightful. Who We’re Looking...CustomerWork at officeImmediate startRemote workRelocationFlexible hours
- A leading fitness technology company is hiring a CX Team Lead in New York. The ideal candidate will have over 2 years of experience in leading customer support teams, with a strong grasp on metrics and a hands-on leadership style. You will manage internal and BPO agents...Customer
- ...Initiatives and Solutions within the Card CX Insights & Experience team. You will lead... ...-functional initiatives to transform customer experience across Card & Connected Commerce... ...ability to drive transformation with data-driven decision making. Expect collaboration with...Customer
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