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AI-Driven CX Leader: Scale Support & Delight Customers

AptDeco, Inc.

AptDeco, Inc. is seeking a Customer Experience (CX) Manager in New York who will lead and scale the customer support operation. This role oversees CX Team Leads, Associates, and third-party partners to ensure exceptional customer experience in buying or selling furniture. The ideal candidate should have over 5 years of experience in customer support, strong analytical skills, and expertise in AI tools for improving CX efficiency. #J-18808-Ljbffr AptDeco, Inc.

Vacancy posted 2 days ago
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