Technical Support Specialist

4P Consulting Inc

Position Overview

This role is part of a 24/7/365 team that provides critical support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers, support staff, and management. The team ensures smooth operations and rapid resolution of technical issues, especially in high-pressure situations.

Education & Experience Requirements

A formal education in Computer Science or a related IT field, or equivalent professional experience, is required.

Knowledge, Skills & Abilities

Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing. You will work closely with coordinators, transmission control center personnel, and management, often in a collaborative and high-stress environment.
Strong customer service skills with a focus on delivering quality support.
Knowledge of regulatory compliance requirements, including Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal standards.
Capable of multitasking and prioritizing tasks based on urgency and the operational impact on the Bulk Power System.
Ability to follow and apply Change Management processes and established procedures accurately.
Familiarity with Windows-based operating systems is preferred.
Experience with AIX or other UNIX-based operating systems is advantageous.
Knowledge of distributed computer networks is a plus.
Strong relationship-building skills, particularly with key customers.
Flexibility to work nights, weekends, and holidays as part of a rotating shift schedule.
Critical thinking and problem-solving abilities are essential.

Key Responsibilities

Monitor the health and availability of primary SCADA and related systems on a daily basis.
Provide front-line problem resolution and coordinate repairs with EMS Department staff and/or other personnel.
Notify key customers about system outages or events that may impact other critical systems.
Offer feedback to the Team Lead and Supervisor for continuous process improvement and to enhance customer satisfaction.
Track and document all cases to completion in collaboration with EMS Department staff.
Comply with electronic and physical access policies.
Provide ongoing support for Business Continuity and Disaster Recovery systems.

Additional Requirements

Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct.
Adhere to Separation Protocols as part of company policy.
Must meet all requirements outlined by the Southern Company Insider Threat Program.
Successful candidates will undergo enhanced screening, including background checks, drug screening, and psychological assessment.
This position may require on-site presence at the control center during severe weather events, as part of essential personnel requirements.
This position involves shift work, with rotating 8- or 12-hour shifts that may include day and night hours.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Technical Support Specialist in Vestavia Hills, AL vacancy

Technical Support Specialist
...Critical Support Role This role is part of a 24/7/365 team that provides critical support for computer systems and applications, offering... .... The team ensures smooth operations and rapid resolution of technical issues, especially in high-pressure situations. Education &...
Suggested
Shift work
Night shift
Rotating shift
Weekend work
4P Consulting Inc
Birmingham, AL
3 days ago
Technical Support Specialist III 4P/633
...Technical Support Specialist III – Energy Management Systems (EMS) Location: Birmingham, Alabama Schedule: 24x7x365 Rotating Shifts (8 or 12-hour shifts, including nights, weekends, and holidays) Contract- 3 Years Client- Southern Company Services Position Overview...
Suggested
Contract work
Remote work
Shift work
Night shift
Rotating shift
4P Consulting Inc
Birmingham, AL
3 days ago
Technical Support Specialist
We’re seeking a motivated Technical Support Specialist with hands-on experience supporting VoIP systems and networking technologies . This role is ideal for someone who thrives on solving complex technical challenges, delivering outstanding customer experiences, and continuously...
Suggested
Night shift
APT Ltd
Birmingham, AL
3 days ago
Information Technology Application Support Analyst
$105.06k - $134.27k
...careers section of the system.Job Description:At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that...
Suggested
Full time
Work at office
Relocation
Visa sponsorship
Work visa
Relocation package
Flexible hours
3 days per week
Regions Financial
Birmingham, AL
4 days ago
Senior Business Systems Analyst
...technology solutions with business strategies. Duties and Responsibilities:Leads assigned projects and/or provides advanced technical and consultative support to other team members for assigned business unit or assigned application(s) that are typically more complex and of a...
Suggested
Full time
H1b
Work at office
Remote work
Work from home
Flexible hours
Cadence Bank
Birmingham, AL
3 days ago
IT Help Desk Specialist
$25 - $27 per hour
...IT Help Desk Specialist We are a professional staffing firm, working with organizations... ...and peripheral device issues. Provide support for Microsoft 365 applications, including... ...third-party vendors to resolve complex technical issues and support infrastructure operations...
Hourly pay
Temporary work
Remote work
Workway
Homewood, AL
1 day ago
Business Systems Analyst Consultant - Salesforce
$60k - $150k
...experience to bridge the gap between business stakeholders and technical teams. This role will be responsible for gathering and analyzing... ..., and delivering scalable Salesforce solutions that support organizational goals. The ideal candidate has a blend of business...
Full time
Temporary work
Part time
Work experience placement
Work at office
The PNC Financial Services Group
Birmingham, AL
3 days ago
Business Systems Analyst Consultant
$60k - $150k
...business and data requirements, driving Agile best practices, and supporting the successful delivery of technology solutions within a fast-... ...skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. This individual will play a...
Full time
Temporary work
Part time
Work experience placement
Work at office
The PNC Financial Services Group
Birmingham, AL
2 days ago
Technical Business Analyst
...Technical Business Analyst - Banking Agile/XML Full-time Our client is a BPM and EAI Boutique Solutions Firm. Excellent opportunity for... ..., and interpret project-related information, as well as supporting business partners in managing their business through the integration...
Permanent employment
Full time
Relocation
Visa sponsorship
Niche Talent Finders
Birmingham, AL
4 days ago
Technical Business Analyst
...Summary The Technical Business Analyst III is responsible for designing, implementing, and maintaining the core systems. This role involves... ...changes from the system release) Merger and acquisition support: create data mapping documentation for programming the merger,...
Deploy
Birmingham, AL
1 day ago
Business System Analyst
...Specifications (FRS). Translate business requirements into detailed technical requirements for development teams. Conduct requirement... ...Create workflow diagrams and business process models. Support solution design discussions and ensure requirements traceability...
JConnect Infotech
Birmingham, AL
3 days ago
Business Systems Analyst
$103.71k - $132.55k
...Analyst Our client is seeking a Business Applications Analyst to support critical financial, HR, and operational platforms in a fast‑... ...–5 years of experience in a business systems, applications, or technical analyst role. Strong communication and client‑service skills with...
Full time
PangeaTwo
Birmingham, AL
8 hours ago
IT Business Analyst
MUST HAVES: Agile and Waterfall environment experience *5 years of experience Avoid healthcare industry, state agencies background candidates Prefers someone with Telecommunications background or IT background. Gather requirements ...
Saxon Global
Birmingham, AL
2 days ago
Help Desk Specialist
$33.28k - $41.6k
...Description Ambit Solutions is looking to hire a full-time Help Desk Specialist for a fast-growing technology company in Birmingham. Our ideal... ...networking & VoIP Ability to diagnose and resolve complex technical/networking issues; familiarity with Linux is not required but...
Full time
Work at office
Local area
Monday to Friday
Flexible hours
Shift work
Deploy
Birmingham, AL
1 day ago
Help Desk Support/Technical Support - Remote
...Technology Location: Birmingham, AL Job overview: Supports technology across retail locations, field personnel, and home... ...skills, including the ability to articulate complex topics to less technical users and emphasize standard operating procedures Planning...
Remote work
Home office
Weekend work
Brook Valley Management, Inc.
Birmingham, AL
2 days ago
Business Applications Analyst
$103.71k - $132.55k
...A leading consulting company in Birmingham is seeking a Business Applications Analyst to support financial and HR platforms. This role will be responsible for handling advanced issues, building custom reports, and implementing system improvements. The ideal candidate has...
Full time
PangeaTwo
Birmingham, AL
3 days ago
IT - Help Desk Support Specialist I
...NaphCare has an excellent opportunity for an IT Help Desk Support Specialist to join our Corporate Headquarters in Birmingham, AL .... ...needed by the business and assigned by the Help Desk Manager. Technical Skills Create and modify user accounts and assist with...
Full time
Remote work
Work from home
Monday to Friday
Shift work
Night shift
Day shift
1 day per week
NaphCare, Inc.
Birmingham, AL
10 days ago
Helpdesk Support Analyst
$20 - $25 per hour
...service request fulfillment, and for handling new events that come into the Service Desk (24x7). The support analyst must combine world‑class customer service skills with technical expertise to ensure that the organization’s business partners’ needs are addressed on the...
Hourly pay
Contract work
Temporary work
Work at office
TEKsystems
Birmingham, AL
45 minutes ago
Tech Support Analyst
...and permissions. Document Solutions: Keep detailed records of support tickets. Escalate Issues: Refer complex problems to higher-level... ...Medical insurance Vision insurance 401(k) Get notified about new Technical Support Analyst jobs in Greater Birmingham, Alabama Area ....
Full time
Remote work
PangeaTwo
Birmingham, AL
1 day ago
Helpdesk Support Analyst
$20 - $25 per hour
...resolution and service request fulfillment, and new events that come into the Service Desk (24x7). The support analyst must combine World Class customer service and is also a technical expert that uses those skills to ensure that Organization's business partners needs are...
Contract work
Temporary work
Work at office
TEKsystems
Birmingham, AL
1 day ago
IT Application Support Analyst
Kforce's client in Birmingham, AL that is seeking an Information Technology Application Support Analyst to join their production support team. This position is ideal for someone who enjoys troubleshooting application issues, validating software releases, and supporting...
Permanent employment
Contract work
Temporary work
Remote work
Monday to Friday
Shift work
Night shift
Birmingham, AL
6 days ago
Microsoft Dynamics365 and Power Platform Support Analyst
...ll be working with:The Microsoft Dynamics365 and Power Platform Support Analyst will be responsible for undertaking support,... ...incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams. The role will report into the Service...
Local area
Flexible hours
Shift work
NTT DATA
Birmingham, AL
4 days ago
Service Desk Analyst I
$23 - $27.02 per hour
...This position will provide technical support for all internal and external users with their computer issues. Answer first and second level support questions and elevate the rest to senior resources. Provide technical support for hardware/software. Provide support for end...
Hourly pay
Temporary work
Remote work
RxBenefits
Birmingham, AL
1 day ago
Service Desk Analyst
...Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies... ...via the ticketing system and in-person requests for technical support. This candidate will also manage the inventory of P&S’ IT...
Hourly pay
Flexible hours
Afternoon shift
PS Logistics Shared Services, LLC
Birmingham, AL
2 days ago
Service Desk Analyst I
...Answer first and second level support questions and elevate the rest to senior resources Provide excellent customer service Provide technical support for hardware/software Provide support for end users on internally used applications Provide remote telephone support Use...
Remote work
Jobtailor
Birmingham, AL
5 days ago
IT Systems Support Analyst
$70k - $95k
...Job Description Job Description Full-time IT Systems Support Analyst at E.L. Blake Corporation in Birmingham, AL! In this role, you... ...and solutions. Additionally, you will provide hands-on technical assistance to operational personnel and collaborate closely with...
Full time
Overseas
Flexible hours
E. L. Blake, Inc.
Birmingham, AL
5 days ago
Lead Business Systems Analyst
...development and test scenario definition, acting as the primary technical liaison between product management, development teams, sales,... ...working with API driven and Java based backend systems supporting mobile platforms, excellent oral and written communication skills...
Full time
CGI
Birmingham, AL
4 days ago
IT Support Specialist
...solutions to our valued customers. We are looking for an IT Support Specialist to support our internal customers. This role will work out of... ...Excellent communication skills with the ability to explain technical concepts to non‑technical users Strong organizational skills...
Temporary work
Monday to Friday
SJE Inc.
Hoover, AL
4 days ago
IT Support Specialist
...between company locations, including overnight travel, may be required The Opportunity We are seeking an IT Support Specialist to provide responsive, professional technical support to employees across multiple company locations. This is an entry-level opportunity for someone...
Internship
Night shift
Satellites Unlimited
Birmingham, AL
1 day ago
Information Technology Application Support Analyst I
...BEFORE POSTING Position: Information Technology Application Support Analyst I Location: Hoover, Alabama Duration: Contract... ...Analyst I supports software systems by providing troubleshooting, technical assistance, installation, and training to software users. This...
Full time
Contract work
Temporary work
Pinnacle Group
Hoover, AL
6 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Specialist. Be the first to apply!