Technical Support Specialist

4P Consulting Inc

Position Overview

This role is part of a 24/7/365 team that provides critical support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers, support staff, and management. The team ensures smooth operations and rapid resolution of technical issues, especially in high-pressure situations.

Education & Experience Requirements

A formal education in Computer Science or a related IT field, or equivalent professional experience, is required.

Knowledge, Skills & Abilities

Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing. You will work closely with coordinators, transmission control center personnel, and management, often in a collaborative and high-stress environment.
Strong customer service skills with a focus on delivering quality support.
Knowledge of regulatory compliance requirements, including Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal standards.
Capable of multitasking and prioritizing tasks based on urgency and the operational impact on the Bulk Power System.
Ability to follow and apply Change Management processes and established procedures accurately.
Familiarity with Windows-based operating systems is preferred.
Experience with AIX or other UNIX-based operating systems is advantageous.
Knowledge of distributed computer networks is a plus.
Strong relationship-building skills, particularly with key customers.
Flexibility to work nights, weekends, and holidays as part of a rotating shift schedule.
Critical thinking and problem-solving abilities are essential.

Key Responsibilities

Monitor the health and availability of primary SCADA and related systems on a daily basis.
Provide front-line problem resolution and coordinate repairs with EMS Department staff and/or other personnel.
Notify key customers about system outages or events that may impact other critical systems.
Offer feedback to the Team Lead and Supervisor for continuous process improvement and to enhance customer satisfaction.
Track and document all cases to completion in collaboration with EMS Department staff.
Comply with electronic and physical access policies.
Provide ongoing support for Business Continuity and Disaster Recovery systems.

Additional Requirements

Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct.
Adhere to Separation Protocols as part of company policy.
Must meet all requirements outlined by the Southern Company Insider Threat Program.
Successful candidates will undergo enhanced screening, including background checks, drug screening, and psychological assessment.
This position may require on-site presence at the control center during severe weather events, as part of essential personnel requirements.
This position involves shift work, with rotating 8- or 12-hour shifts that may include day and night hours.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Technical Support Specialist in Vestavia Hills, AL vacancy

Technical Support Specialist
...Critical Support Role This role is part of a 24/7/365 team that provides critical support for computer systems and applications, offering... .... The team ensures smooth operations and rapid resolution of technical issues, especially in high-pressure situations. Education &...
Suggested
Shift work
Night shift
Rotating shift
Weekend work
4P Consulting Inc
Birmingham, AL
2 days ago
Technical Support Specialist III 4P/633
...Technical Support Specialist III – Energy Management Systems (EMS) Location: Birmingham, Alabama Schedule: 24x7x365 Rotating Shifts (8 or 12-hour shifts, including nights, weekends, and holidays) Contract- 3 Years Client- Southern Company Services Position Overview...
Suggested
Contract work
Remote work
Shift work
Night shift
Rotating shift
4P Consulting Inc
Birmingham, AL
2 days ago
Technical Support Specialist I
...Position Title: Technical Support Specialist I Reports To: IT Systems & Support Manager Department: IT FLSA Status: Non‑Exempt Position Purpose and Objectives This position is responsible for providing remote technical support across all ATS locations, including travel...
Suggested
Remote work
Weekend work
Afternoon shift
America's Thrift Stores
Birmingham, AL
2 days ago
Advanced Technical Support Specialist
...Job Description: The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted...
Suggested
Local area
Remote work
Cornerstone OnDemand
Birmingham, AL
22 hours ago
Technical Support Specialist 2
...Description: Technical Support Specialist (Energy Management Systems) Summary of Position Duties This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being...
Suggested
Local area
Shift work
Night shift
Rotating shift
Day shift
Mindlance
Birmingham, AL
4 days ago
Technical Support Specialist - Evening
$54k - $80k
...Application Analyst in Customer Support The Application Analyst in Customer Support... ...role at Relativity, offering specialized technical support across a specific product vertical... ...On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets...
Shift work
Afternoon shift
Relativity
Homewood, AL
11 hours ago
IT Help Desk Specialist
$25 - $27 per hour
...IT Help Desk Specialist We are a professional staffing firm, working with organizations... ...and peripheral device issues. Provide support for Microsoft 365 applications, including... ...third-party vendors to resolve complex technical issues and support infrastructure operations...
Hourly pay
Temporary work
Remote work
Workway
Homewood, AL
11 hours ago
Information Technology Support Analyst
...execution — and we're building a team that shares that commitment. About this Role Quanta Power Solutions is seeking an IT Support Analyst that provides technical support and maintains information technology systems that support both corporate operations and field-based power...
Weekly pay
Work at office
Local area
Remote work
Quanta Power Solutions
Birmingham, AL
1 day ago
Technical Business Analyst
...Summary The Technical Business Analyst III is responsible for designing, implementing, and maintaining the core systems. This role involves... ...changes from the system release) Merger and acquisition support: create data mapping documentation for programming the merger,...
Deploy
Birmingham, AL
22 hours ago
Technical Business Analyst
...About the job: Technical Business Analyst Summary: The Technical Business Analyst III is responsible for designing, implementing, and... ...upgrades, troubleshooting issues, managing advanced system projects, supporting merger and acquisition activities, and programming new scripts...
Deploy Alloy
Birmingham, AL
2 days ago
Information Systems Analyst
...learning and professional development. Customer service mindset and ability to build and maintain relationships with partners. Supporter of Diversity, Equity, and Inclusion initiatives. Demonstrated adherence to company values of trust, performance, and commitment...
Contract work
Work at office
Remote work
US Tech Solutions
Birmingham, AL
3 days ago
IT Business Analyst
MUST HAVES: Agile and Waterfall environment experience *5 years of experience Avoid healthcare industry, state agencies background candidates Prefers someone with Telecommunications background or IT background. Gather requirements ...
Saxon Global
Birmingham, AL
1 day ago
Entry-Level Computer Systems Analyst - Data & Automation
4p-Consulting-Inc. seeks an Entry-Level Computer Systems Analyst I to assist in a utility services environment. The candidate will be involved in data processing, system monitoring, and reporting, offering a solid foundation for experience in systems analysis. The ideal...
4P Consulting Inc
Birmingham, AL
22 hours ago
IT Support Specialist
...Job Summary We are seeking an IT Support Specialist to join our team. This on‑site position is based in our Birmingham office and reports to an IT Support Manager. The role involves providing technical support to attorneys and staff for all PCs, phones, AV equipment,...
Temporary work
Work at office
Holland & Knight
Birmingham, AL
22 hours ago
Help Desk Specialist
$33.28k - $41.6k
...Description Ambit Solutions is looking to hire a full-time Help Desk Specialist for a fast-growing technology company in Birmingham. Our ideal... ...networking & VoIP Ability to diagnose and resolve complex technical/networking issues; familiarity with Linux is not required but...
Full time
Work at office
Local area
Monday to Friday
Flexible hours
Shift work
Deploy
Birmingham, AL
22 hours ago
Senior Business Systems Analyst
$57k - $113k
...Huntington Corporate office location. Duties and Responsibilities: Leads assigned projects and/or provides advanced technical and consultative support to other team members for assigned business unit or assigned application(s) that are typically more complex and of a...
Work at office
Huntington Bancshares, Inc.
Birmingham, AL
4 days ago
Business Systems Analyst
$103.71k - $132.55k
...Analyst Our client is seeking a Business Applications Analyst to support critical financial, HR, and operational platforms in a fast‑... ...–5 years of experience in a business systems, applications, or technical analyst role. Strong communication and client‑service skills with...
Full time
PangeaTwo
Birmingham, AL
4 days ago
Senior Business Systems Analyst
...initiatives that improve processes, enhance system capabilities, and support scalable growth across the organization. You will be expect to:... ...business needs into functional requirements and scalable technical solutions Drive alignment between business processes and system...
Temporary work
Work at office
Revere Control Systems
Hoover, AL
4 days ago
Help Desk Technician
...customer problem resolution. Possesses working knowledge of customer support business and technology processes: Call handling processes,... ...on standard and non-standard products. Able to contribute to technical discussions with other team members and contributes to the decision...
Remote work
Compunnel
Birmingham, AL
3 days ago
Tier 1 Help Desk Technician
...Technology Location: Birmingham, AL Job overview: Supports technology across retail locations, field personnel, and home... ...skills, including the ability to articulate complex topics to less technical users and emphasize standard operating procedures Planning...
Remote work
Home office
Weekend work
Brook Valley Management, Inc.
Birmingham, AL
1 day ago
Systems Business Analyst 4P/572
...understanding business needs and translating them into effective technical solutions. This role partners closely with stakeholders to analyze business processes, gather and document requirements, and support the design and implementation of systems and applications that...
Contract work
4P Consulting Inc
Birmingham, AL
4 days ago
IT Business Analyst
...Job Profile Code: TCS115, P1, Band 4 Job-Specific Essential Duties and Responsibilities: - Support the team in re-baselining outdated artifacts, Technical Configuration Diagrams (TCDs), and system documentation to accurately reflect the current operational...
Minimum wage
Contract work
Temporary work
Work experience placement
Remote work
MAXIMUS
Birmingham, AL
2 days ago
Tech Support Analyst
...and permissions. Document Solutions: Keep detailed records of support tickets. Escalate Issues: Refer complex problems to higher-level... ...Medical insurance Vision insurance 401(k) Get notified about new Technical Support Analyst jobs in Greater Birmingham, Alabama Area ....
Full time
Remote work
PangeaTwo
Birmingham, AL
22 hours ago
Service Desk Analyst
...straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation. Our goal... ...Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its...
Hourly pay
Flexible hours
Afternoon shift
PS Logistics LLC
Birmingham, AL
3 days ago
Business Systems Analyst
...mappings Coordinate with Print Center for batch introductions Support QA and PO with acceptance testing Update operational runbooks and... ...Level: Level 3: 4–6 years of experience required Must-have technical skills required: Managing multiple projects Requirements gathering...
Contract work
Work at office
Remote work
Flexible hours
Artech
Birmingham, AL
2 days ago
Business Systems Analyst Senior
$63.75k - $127.5k
...stakeholders, product owners, and technology teams. This role supports Java based applications—including in house and vendor systems—... ...effectively with business stakeholders, product owners, and technical teams • Comfortable serving as a functional and systems SME...
Full time
Temporary work
Part time
Work experience placement
Work at office
PNC
Birmingham, AL
4 days ago
IT Support Analyst II
...Position Summary The IT Support Analyst II will support and help maintain the safe and secure operations of the company's IT systems.... ...efficiently. The position requires collaboration, working with technical support staff with various levels of experience and knowledge....
Work at office
Remote work
Thompson Tractor Company, Inc.
Birmingham, AL
3 days ago
IT Support Analyst
...integrity, and disciplined execution — and we're building a team that shares that commitment. About this Role The IT Support Analyst provides technical support and maintains IT systems that support both corporate operations and field-based power generation projects. This...
Work at office
Local area
Remote work
Quanta Power Solutions, LLC
Birmingham, AL
22 hours ago
Service Desk Technician
$25 - $27 per hour
...Technician. The IT Service Desk is the first line of support for the company's internal end users. Service Desk Specialists are responsible for escalations from... ...access, and password-related issues. Handle remote technical support via telephone in a service/call center...
Contract work
Temporary work
Work at office
Remote work
TEKsystems
Birmingham, AL
3 days ago
Technical Support Representative II :SmartPay
...transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. Our Technical Support team for SmartPay Products is seeking a dedicated Technical Support Representative to assist financial institutions with...
Work at office
Local area
Remote work
Monday to Friday
Weekend work
Jack Henry & Associates
Birmingham, AL
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Specialist. Be the first to apply!